COMMUNITY HEALTH INITIATIVE ORANGE COUNTY (2)

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City of Santa Ana CDBG Scope of Work Program Year 2019-20 (July 1, 2019 - June 30, 2020) Name of Organization Community Health Initiative of Orange County Name of Funded Program Community Health Access Program of Orange County Annual Accomplishment Goal TOTAL I I 7501Santa Ana Schedule of Performance Unduplicated (estimated) Quarter 1: JUL 1 - SEP 30 Quarter 2: OCT 1 - DEC 31 Quarter 3: JAN 1 - MAR 31 Quarter 4: APR 1 - JUN 30 Program and Funding Description the 12-month contract period. 100% 1 7501 Low Income Participants 100% Estimated Invoicing ,500.00 ,500,00 E$30,000.00 ,500.00 ,500.00 Our Community Health Access Program serves broader Orange County and currently provides direct client services across Santa Ana at 8 different locations, with an additional 11 referral partners and a collaboration with The California Endowment/Santa Ana's Building Healthy Community Initiative. The program helps residents secure and retain coverage, understand care systems, and ultimately improve their health. The program follows the best -practice OERU model we have helped establish: Outreach: Certified Enrollment Counselor staff (CEC) offer culturally and linguistically appropriate information in hard -to -reach, low-income, and minority communities through partner sites, events, material distribution, and a toll -free phone number. Enrollment: CEC Staff meet in person with individuals and families to gather eligibility information for 18 different health care and social services programs and submit households' applications through the One-e-App or CaIHEERS, if qualified. Programs include Medi-Cal, Covered California, Kaiser Child Health Plan, CalFresh, and CalWORKs, among others. Retention and Utilization: Through our "Care Connections" case management, Health Access staff help enrolled clients use and maintain benefits and other services. Educating residents on the importance of preventive care, we assist with verifying eligibility, selecting a primary care provider, making appointments, and completing annual renewals. We also conduct "Know Your Benefits" workshops, which equip attendees with the knowledge and confidence to navigate the health system. Topics include the importance of a primary care provider, how to find a trusted doctor, how to prepare for a visit, and how to ensure continued coverage year to year —critical issues for participants who may have secured health coverage for the first time. Client services under CHIOC's Community Health Access Program are currently available Monday through Saturday. In addition to regular office hours, we engage in 10-15 outreach presentations and events each month; these are generally held on evenings and weekends. With current CDBG funding CHIOC added enrollment availability on Saturdays from 10:00am to 2:00pm. Services are typically provided in a one-on-one setting. However, CHIOC's CEC staff are available by phone for questions and assistance, and we also offer health literacy workshops, which often take place in EXHIBIT A