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p , ericanCapital <br />Lc ENS ER PR Is ES, INC. <br />41970 Kahn a U 5f m 120, hfwde c, CA 72562 <br />Tc4951A95=2 / Feu 951495.3763 <br />METHODOLOGY <br />COLLECTION PHILOSOPHY AND METHODOLOGY <br />AMERICAN HELPS CLIENTS REALIZE THEIR ACCOUNTS <br />RECEIVABLE OBJECTIVES, WITH OUTSTANDING <br />COLLECTION PERFORMANCEAND EXEMPLARY <br />SERVICE, WHILE MAINTAINING THEIR GOODWILL IN <br />THE COMMUNITY <br />TECHNOLOGY <br />We have intentionally opted to implement a hosted collection <br />software environment, auto dialer, and mail vendor. Their <br />qualifications are reflected in the material that follow. <br />Rather then expending time and resources on IT, this allows <br />us to focus on debt collection. <br />BRIEF SUMMARY OF BASIC PROCEDURES <br />Attached is a general comprehensive flow chart of how accounts <br />are handled. <br />After data entry (hard copy or electronically), the first notice is sent <br />within 24 hours. All accounts are scrubbed for cell phones and called <br />by our automated dialer. This provides maximum coverage to obtain <br />a positive debtor response.. Certain accounts are credit scored. <br />12 <br />25H-32 <br />