GEOSPATIAL TECHNOLOGIES, INC. - Laserfiche WebLink

Home Browse Search

('GST (d) Corrective Maintenance: GST will provide corrections to the supported software using Internet connections, provided you have a high-speed Internet connection on your system allowing GST remote access, during standard support hours. (e) GST 'Training: The End User under the software annual maintenance program shall receive a 50% discount for all training programs held at GST" s facility. (f) Software Customization and Enhancement: The End User under the software annual maintenance program shall receive a 20% discount for any software customization services. End User requested enhancements or modifications of GST software are not included in the support plan price. GST agrees to review requests from End User and to provide a quote for the requested enhancement based on time and cost anticipated. (g) Excluded Service: The maintenance and support described herein does not include the correction of software failures due to causes beyond the control of GST' and occurring without the fault or negligence of GST such as, but not limited to, acts of God, catastrophe, fault, or negligence of End User, operator error, manipulation of the object or source code (unless approved by GST in writing prior to such manipulation), improper use or misuse Of tile system or any part thereof._ Any such - excluded service, whether on -site or off -site, will be provided at the request of the End User at GST per call rates and terms tlCen in effect. (h) Support of Old Software: Users are required to install all updated software and any bug fixes in a timely manner, including operating system software. If you fail to keep its system current, GST may no longer support your system. GST will support old releases of a product for two years after new releases become available. For subsequent years after new releases become available, if requested by End User, GST may continue to support such old releases for an annual increase in the support fee of 40%. (i) Lapsed Support: If the End User intends to renew maintenance after the previous maintenance program has expired for over two (2) months, a supplemental fee of 50% of the annual maintenance shall be due GST for the first year of maintenance following your need for maintenance again, in addition to the maintenance fee already due herein. (k) On -site support: On -site support is not covered by the standard software maintenance support. Per End User's request, GST will provide on -site support if GST determines that such support is required to resolve the reported problem. In this case, GST will dispatch one or more members of its support staff to your site who will attempt to recreate and resolve the problem(s) reported. During this time it is expected that members of your staff will be available to answer questions and provide information regarding its system, if required. On -site support will be charged at GST per call rates and terms then in effect, plus travel and per diem for GST staff sent on - site. III. SYSTEM MODIFICATION