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out orders that are ready for pick-up unless In-N-Out is closed, which very rarely happens. I <br />regularly hear the order pick-up messages being called out at night while resting inside my <br />home and also when I am laying in bed at night trying to fall asleep. The noise is polluting <br />our neighborhood environment, our lives, and well-being. <br /> <br />I have repeatedly contacted In-N-Out corporate offices via email and telephone regarding the <br />noise from this location and have discussed this matter with them. They informed me that <br />they were going to turn down the volume of the speakers but that has not happened. I also <br />spoke with the In-N-Out regional manager that covers this area and is responsible for the <br />operations at this facility, but that did not change anything. I explained to him that I <br />understood the operation needs to let customers know that their order is ready and also realize <br />that a new build-out will be coming and hopefully with it a new solution to this problem, but <br />for now if they could please turn down the volume of the speakers to be respectful of their <br />neighbors and the residents of the community. The regional manager said he would talk to <br />the store manager about the issue advise them to lower the speaker volume. This did not <br />happen and the noise is still as loud and frequent as ever. I have also proposed the use of <br />different technology that could do the job but without the noise - - how about a low-light LED <br />electronic sign that could show the order numbers that are ready for pick up? Customers could <br />look at the sign, see that their order is ready, and pick up their food. Or, how about the In-N- <br />Out staff simply bringing the food to the customers when it was ready like it used to be done <br />in the past? Customers could be given a number sign and In-N-Out staff take the food to <br />them. <br /> <br />Before contacting you and other City of Santa Ana officials I made an effort to resolve this by <br />directly communicating with In-N-Out, thinking that they would be reasonable and <br />understanding about the impacts that their business has on the surrounding neighborhood and <br />residents. That does not seem to be the case. The noise from the loudspeaker has not stopped <br />nor has it decreased. I can hear it both inside my home and outside in the front and back yards <br />at all times of the day. I can only imagine the level of noise that the residents living on the <br />west side of Louise Street and closer to In-N-Out must be dealing with day and night. <br /> <br />I sincerely hope that you will work with In-N-Out to ensure that this problem of noise is <br />solved when they develop and move in to their new facilities. This is a perfect opportunity to <br />re-design the layout and logistics of their operation to not only improve their business but to <br />also reduce the negative impacts (e.g. level of noise, stacking cars on Bristol, smells of grease <br />and food in the air, etc.) on the surrounding neighborhood. <br /> <br />Regretfully I am not able to attend the public hearing on Monday, May 13, 2019 due to my <br />night school schedule, otherwise I would be voicing these concerns in person at the public <br />hearing. Please include my comments into the record and please consider them when <br />finalizing plans for their rebuilding. I appreciate someone sending me a confirmation email <br />that this message was received and comments have been included for the Planning <br />Commission members to review. <br /> <br /> <br />Sincerely, <br /> <br />Tony Michalski <br />Santa Ana, CA 92703