Laserfiche WebLink
REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />SEPTEMBER 3, 2019 <br />TITLE: <br />APPROVE RENEWAL AGREEMENT FOR <br />BILL PRINT SERVICES WITH INFOSEND, <br />INC. FOR AN AMOUNT NOT TO EXCEED <br />$600,000 <br />(STRATEGIC PLAN NO. 7, 5F) <br />CITY i <br />AGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on 1sl Reading <br />❑ Ordinance on 2nd Reading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />Authorize the City Manager to execute an agreement with InfoSend, Inc. ("InfoSend") for printing, <br />processing, mailing, and electronic bill presentment and payment for City water billing, licensing <br />and/ or fee revenues effective July 1, 2019 through December 31, 2020, for an amount not to <br />exceed $600,000, subject to non -substantive changes approved by the City Manager and City <br />Attorney. <br />DISCUSSION <br />The Treasury and Customer Service Division ("Treasury") of the Finance and Management <br />Services Agency is responsible for the billing and payment processing for the following City <br />revenues: Municipal Utility Services (MUS) accounts, Paramedic Subscription Services, Business <br />License Taxes, Proactive Residential Enforcement Program (PREP), Dog Licenses, and special <br />notice inserts relating to City news and licensing renewal information. Billing and payment services <br />require data processing, printing, mailing services, and e-business services (presenting bills online <br />and/or accepting and reporting payment transactions via the Web). Since fiscal year 2006-07, <br />Treasury has taken advantage of Electronic Bill Presentment and Payment Services (EBPP) <br />technology to provide alternative service delivery process improvement options to customers <br />relating to bill presentment and payment. InfoSend's bill print services include but are not limited <br />to the following: printing, processing and mailing. <br />On June 17, 2015, the City Council approved an agreement with InfoSend for bill printing, mailing, <br />and EBPP and on June 7, 2016, City Council approved adding similar bill print services for the <br />PREP and increasing the annual contract cap from $375,000 to $400,000 for fiscal year 2016-17. <br />InfoSend has unique institutional knowledge of the City's data processing, bill printing, mailing, and <br />electronic presentment and payment services. InfoSend is able to solely handle all data <br />processing, print, mail services, and e-business services. Their professional services include <br />25D-1 <br />