25D - AGMT BILL PRINT SERVICES - Laserfiche WebLink

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B. Document Printing and Mailing • Batches are printed by Consultant using a high-speed production process onto the agreed upon forms. • Printed documents are put through a quality control process and then released to the mailing department to be inserted into outgoing envelope. A return envelope and any applicable inserts are included as defined by client workflow. • After a batch of mail is completed in Consultant's system it will be marked as such in the online Job Tracker and a Process Confirmation Report will be emailed to the Client representatives who have opted -in to this email. A copy of this report is also available to download from the Consultant website. Section 2. eBusiness Service Description A. General System Description • Mobile -Ready Customer Engagement: all products are mobile compatible out of the box, with no app store downloads required of customers. Powered by Consultant's CCM platform, customer specific messaging and payment reminders are delivered electronically. • Multi -Channel Payment Collection: Consultant's payment platform will consolidate web, telephone, SMS, CSR, in -person EMV and bank payments into a single lockbox file. • One -Time and Automatic Payments: allow customers to quickly make a one-time payment, as well as sign up to have their payment account auto debited with each billing cycle. • Bill Notification and Presentment: notify customers via email when a new bill is available, and securely deliver exact replica of printed document to customers' inbox or show online via the secure portal. • Interactive Voice Response (IVR): accept customer payments via automated phone service with Consultant -hosted phone number, enabling client phone systems to redirect customers with ease. • SMS Text -to -Pay: enrolled customers may opt in to receive text notifications of new bills, and reply to have the registered payment method drafted for the amount due, speeding up the time to payment. • Bank Payments (MasterCard RPPS): Consultant can collect payments made via the customer bank and include them within the lockbox file. • PCI-Compliant Cloud Based Solution: electronic billing and payment related products hosted in the cloud by Consultant in a secure PCI-Level 1 compliant environment. B. Data Transfer and Processing • Client to transmit data to Consultant in an agreed upon format, using the Data Transfer and Processing workflow described in Section 1. • If the Client is not using Consultant's DPPM Service, USPS address workflow will not be applied. • Data loaded into the eBusiness system is used to facilitate accurate payments via Web, IVR, SMS or Bank BillPay. C. Customer Enrollment and Bill Notification • Data loaded into the system will be used to facilitate customer enrollment, using two pieces of information specific to the customer bill. • For enrolled customers, system will send a notification of the new bill available via email. tt7832v2 25D-15