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The City of Santa Ana is dedicated to providing reliable and cost- <br />effective water and sewer service to its customers at rates that do not <br />exceed the cost of service, while maintaining essential water and sewer <br />infrastructure. The City hired an independent, third -party consultant <br />to determine that cost of service. The City of Santa Ana is proposing <br />changes to its water and sewer rate structures and charges. Customers <br />who may be impacted by these changes are receiving this notice. We are <br />seeking feedback to help the City Council make the right choice for the <br />City of Santa Ana and its ratepayers. <br />EXPIRING RATE SCHEDULE <br />$ $ The City's existing 5-year rate schedule was established in <br />2014. A new schedule of rates is needed to ensure the City is <br />Ofairly and equitably recovering the costs of providing service, <br />using industry best practices and meeting legal requirements. <br />AGING SYSTEM <br />The City of Santa Ana maintains a complex system of <br />pipelines and facilities to provide safe, reliable water and <br />sewer service to customers. As the system ages, resources <br />are needed to keep these assets in good working condition <br />and benefit rate payers by making timely re -investments in <br />critical infrastructure. <br />FINANCIAL HEALTH <br />The City of Santa Ana's Public Works Agency must ensure <br />adequate revenue to meet its financial requirements, <br />including bond repayments and maintaining cash reserves <br />for a strong credit rating. <br />65B-26 <br />