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City/Chamber Business Retention Program Scope of Work (2019-2020) In an effort to encourage the retention and expansion of existing businesses in the City of Santa Ana, the City established a cooperative business retention program with the Santa Ana Chamber of Commerce in 2016, The intent of this program is to outreach to local businesses and provide local contacts in the City and Chamber and gather pertinent data on their immediate needs, future plans and opportunities for continued growth in the City. This City would like to continue this partnership with the chamber for 2019-2020. This program fulfills the City's Strategic Plan Initiative Economic Development, Goal 1d of ensuring a healthy, vibrant and friendly business environment. Program: To ensure the City is proactively reaching out to Santa Ana businesses, the City of Santa Ana would like to contract with the Santa Ana Chamber of Commerce to conduct co-op business retention site visits. City Obligations: • The City will provide a business List to provide to retention team members for outreach. • The City will, to its best ability, be available to attend with Chamber members during business outreach meetings. • The City will follow-up with all issues that were discussed at the retention visits. The City will input survey data into its Executive Pulse business database. Chamber Obligations: • Chamber will provide the City a list of Chamber representatives that will be going out on retention visits. • Chamber will schedule all meetings with businesses and host business retention monthly meetings. • Chamber will conduct business retention visits (in -person and via phone/email) and will complete the City's approved retention survey with that business. • The City will pay the Chamber an upfront $25,000 fee for this service. • Chamber shall submit completed surveys on the 101h day of the following month. #7784v1