Laserfiche WebLink
Understanding Scope of Services <br />Qualification Matrix <br />Each row represents XV Solutions' response to the RFP requirements outlined in the Appendix, <br />Attachment 1: Scope of Work <br />Req Description Support XV Solutions Response <br />i <br />On -Call Y XV Solutions is based out of Lake Forest, CA and is able to provide <br />Accessibility unlimited 14x7 remote or on -site technical support. XI/Solutions <br />understand the need for technical support, because Water Production <br />supplies Water to City of Santa Ana residents and any interruption in <br />service would impact the quality of life of the citizens of Santa Ana <br />and revenue for the City of Santa Ana. <br />2 <br />SCADA Y XI/Solutions is experienced with DYNAC ES, which is a SCADA <br />Technical software product that runs on the Red Hat Enterprise Linux (RHEL) <br />Support operating system. DYNAC ES is owned by Kapsch Co., and Servando <br />has formal DYNAC training from Kapsch. XV Solutions has experience <br />monitoring the DYNAC ES servers to ensure they are running in dual <br />mode and respond when the primary server fails and the secondary <br />server takes control. XVSolutions is also experienced with the <br />RedHat operating system in the areas of networking, security, backup <br />and restore. Servando also has experience implementing new RTUs, <br />Digital Devices, analog points, and creating HMI graphics on the <br />DYNAC Server. Servando, the owner and primary consultant, has a <br />B.S. in Computer Science and Engineering and part of his experience <br />includes working with putty, writing Linux bash scripts, programming <br />against the Linux operating system, setting up Linux operating <br />systems from scratch, and applying software security patches. <br />3 <br />Monthly Technical Support <br />3—a <br />Firewall Y Firewolls are used to isolate the internal network from external threats, by <br />Maintenance implementing packet filtering and application gateways. Cisco and Netgeor <br />periodically release firmware patches to update hardware/software firewall <br />components needed to maintain security definitions up-to-date. XI/Solutions <br />has experience implementing, maintaining firewalls, VPN and 2-factor- <br />authentication. <br />3—b <br />Network Y We are experienced in analyzing network efficiency utilizing network <br />Performance & monitoring tools such as netstat and Wireshork, to monitor <br />Security incoming/outgoing network connections, routing tables, and network <br />interfaces. <br />We are also familiar with Dell DRAC, which monitors the health of the <br />servers to identity any failures and provide the administrator with <br />information to isolate components with problems. <br />t Page 5 <br />b ai <br />