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FIRM AND TEAM EXPERIENCE Allied Universal is uniquely capable and personally committed to delivering exceptional quality service to exceed your expectations. Universal Building Maintenance, LLC dba Allied Universal Janitorial Services is a California Limited Liability Company established in 1965, with headquarters in the City of Santa Ana. In 2008, Allied Universal relaunched the janitorial division and now services over 1,000 clients and employs 3,300 cleaning professionals. Allied Universal's services over 100 million square feet of high rise office; government facilities; corporate campuses; educational institutions; office buildings; and dozens of LEED certified buildings throughout California, Arizona, and Nevada. Our vast knowledge is invaluable to a seamless transition and immediate enhancement of services for the City of Santa Ana. Allied Universal started in Southern California and proudly serves all counties with exceptional cleaning to its local client base. We would be honored to provide our services to the community leaders, members, and visitors who come to the City of Santa Ana. The Allied Universal team has thoroughly reviewed and analyzed the criteria required within RFP 19-074, RFP for Janitorial Services at Various City Locations. Allied Universal has a full understanding of the scope of work and expectations. With over 11 years of experience working with multiple government agencies throughout Southern California, our enclosed proposal has been customized to provide the City of Santa Ana with a blueprint to ensure cost effective solutions tied with an unparalleled level of service. Additionally, Allied Universal will not utilize any subcontractors or sub -consultants for any work awarded out of this RFP. Key Personnel We attribute our continued success to the ongoing development and retention of our management team. This aspect sets us apart from our competition. All of our managers and supervisors have over 100 years of combined experience within the building maintenance industry and have a reputation for providing outstanding customer service. Mark Olivas - President Mr. Olives has been in the janitorial industry for over 25 years and is very familiar with all aspects of the West Coast market. His vast experiences in the industry have provided him with the knowledge to overcome any cleaning issue, labor management problem, and safety matter that may affect the janitorial industry. He served as the Managing Director for OneSource and „ianaged over 120 million square feet and revenues in excess of $160 million a year. The industry has changed in large part because of the initiative and creative imagination that Mr. Olivas has delivered to the industry. Mr. Olivas' hands on management style and inter personal relationships have made Allied Universal Janitorial Services an organization that attracts the top management talent in the market. Mr. Olives started his career in the janitorial industry after serving in the US Army for over 8 years as a Non Commissioned Officer. In 1991, Mark completed his commitment to the Army and began working as an area supervisor for Commercial Building Maintenance in the City of Commerce. Mr. Olivas then became one of the youngest Operations Managers in Los Angeles and was also one of the youngest Branch Managers to work for ISS after the acquisition of Commercial Building Maintenance. Several years later Mark was promoted to Senior Branch Manager and then Vice President of OneSource. Mark educated himself in all facets of the janitorial business and soon found his role as Managing Director for the West Coast of the 2nd largest janitorial company in the United States. ALLIED UNIVERSAL JANITORIAL SERVICES 25B-40 _ Page