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�szs <br />8 <br />PETRA <br />SYSTEMS <br />5. Roles and Responsibilities <br />Petra, Mobile Carrier TBD and Santa Ana perform responsibilities defined in the table below: <br />Tasks <br />ana ement <br />Set up weekly meetings with customer <br />Petra <br />Systems <br />X <br />City of <br />Santa <br />Ana <br />Manage and communicate schedule changes <br />X <br />Manage resources and obtain commitment to schedule <br />X <br />X <br />Track and report on any customer or network issues during weekly meetings <br />X <br />Manufacture and Procure all Pilot Project HW/SW <br />X <br />Ship HW <br />X <br />Receive HW <br />X <br />Inventory HW <br />X <br />Installation/Commissioning <br />Provide support to captive portal graphics <br />X <br />Implement captive portal design based on customer input <br />X <br />Install all SLCs <br />X <br />Troubleshoot and resolve any HW issues <br />X <br />Commission all back ends stems <br />X <br />Ensure sufficient backhaul capacity for all connections <br />X <br />User provisionj2g <br />Provide list of users with email addresses and MSISDNs for Hot Spot access <br />X <br />Provide list of users with email addresses for IntelliView 3.0 access <br />X <br />Provision all users for Hot Spot access <br />X <br />Provision all users for IntelliView 3.0 access <br />X <br />Testing <br />Execute functionality test plan prior to Pilot Project start <br />X <br />Execute coverage walk test throughout the Pilot Project area <br />X <br />Communicate any cove ra e/interference issues <br />X <br />Pilot Project launch <br />Demonstrate all use cases to the customer prior to the start of the Pilot Project <br />X <br />Project operation <br />Resolve connectivity/WAN issues <br />X <br />Monitor Pilot Project network <br />X <br />Report any Pilot Project network issues <br />X <br />Report any customer facing Pilot Project issues <br />X <br />Tier 1 Support Calls <br />X <br />Tier 2/3 troubleshooting and resolving network issues <br />X <br />Tier 2/3 Troubleshoot and resolve any customer facing issues <br />X <br />Pilot Project Deployment <br />Plan <br />Page 10 of 15 <br />Petra Systems Pr^^ri-tylnd Confidential <br />