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Santa Ana Homeless Services —Street Outreach October 2019 Proposal Description of Services Street outreach is service delivery for the specific purpose of reaching out to unsheltered homeless neighbors; connecting them with emergency shelter, housing, or critical services; and providing urgent, non -facility -based care. These activities are intended to help homeless neighbors to begin the process of obtaining appropriate supportive services, including assistance in obtaining permanent housing, medical health treatment, mental health treatment, counseling, supervision, and other services essential for achieving independent living. City Net's street outreach services include engagement services, emergency health/mental health, transportation and services for special populations. Engagement Services Engagement Services are activities to locate, identify, and build relationships with unsheltered homeless people to offer immediate support, Intervention, and connections with homeless assistance programs and/or mainstream social services and other housing programs. Specific activities may include: • Conducting an initial assessment of client needs and eligibility; • Providing informal crisis counseling; • Addressing urgent physical needs, such as providing meals, blankets, clothes, or toiletries; • Actively connecting and providing information and referrals to needed services; • Making formal referrals/transport into shelter, including those in the Orange County CoC. Emergency Health/Mental Health City Net will refer homeless neighbors to emergency health and/or emergency mental health services to the extent that other customary emergency health services and treatments are unavailable or inaccessible to the homeless neighbor. A referral example is outpatient treatment of urgent medical conditions by licensed medical professionals in community -based settings (e.g.; streets, parks, and campgrounds) to those eligible participants unwilling or unable to access emergency shelter or healthcare facility. Transportation Through use of privately leased vans and/or transportation services, City Net may engage in: • Transporting unsheltered people to emergency shelters, emergency health, emergency mental health, or other service facilities; • Provision of public transportation for participants; • Transportation costs (bus tickets, gas, minor car repairs, etc.) to assist homeless neighbors to relocate out of the region, provided they have permanent housing there; • Assisting program participants to use public transportation. Services for Special Populations Services for special populations are essential services that have been tailored to address the special needs of homeless youths, victims of domestic violence, dating violence, sexual assault, or stalking, including connections to services offered by rape crisis centers, domestic violence shelters, and other organizations that serve persons who meet the HUD homeless definition and have special needs.