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Business lnsumnoe Employee Benefits Auto July 12, 2019 Home CITY OF SANTA ANA 20 CIVIC CENTER PLAZA, M-24 SANTA ANA, CA 92701 Important Information Regarding Your Aetna Group Life and Disability Coverage Dear Carrie Hanes, The Hartford acquired Aetna's U.S. Group Life and Disability business on November 1, 2017, and is now the administrator and reinsurer for this insurance coverage. As a result, your Group Life and Disability Insurance or service with Aetna will be transitioned to The Hartford. Your coverage and service will terminate with Aetna on August 31, 2019, and become effective with The Hartford on September 1, 2019, and your policy will reflect your choices and information on file with Aetna.' An Easy Transition for Your Employees Your employees will receive the same level of coverage with The Hartford, delivered with the Impeccable claims and service experience for which we're recognized. If there is a current claim in process during the transition of coverage, this will cause no disruption in claims service.2 Note that any life claim in progress on Aetna's Employee Secure Website needs to be submitted before your policy transition date --September 1, 2019—to ensure the claim is processed. Your New Group Benefits Experience As a new customer of The Hartford, we would like to introduce you to our Flexible products, convenient self-service tools and superior customer service. You can look forward to a seamless transition along with unchanged premium rates/fees guaranteed through your current rate guarantee period. The Hartford's Ability Advantage® As part of the upcoming transition of your Group Disability insurance from Aetna to The Hartford, your employees' claims will be managed through The Hartford's Ability Advantage claims and absence management platform. There will be no disruption in claims service during this transition. You and your employees can look forward to industry -leading benefits and absence administration powered with state-of-the-art technology. To enable early reported claims, we will transition open and historical disability claims approximately one month before your transition date. This means that you should begin using our Ability Advantage platform on July 29, 2019 for policy administration and claims management. We will be notifying claimants via a letter In mid -July. Your user IDs and passwords will remain the same — and your active and historical claims detail will be available once your claims have transitioned. You should continue to log in to Aetna's site until your claims have been transitioned to The Hartford's Ability Advantage. Your new experience includes the following new URI_ for claim self-service as well as a new phone number for your employees on claim. https://abilityadvantage.thehartfoi d. coin 888-301-5615 Your transition to The Hartford's Ability Advantage platform will provide you many new services, capabilities and areas of expertise in the future. See the enclosed document to understand your online experience beginning July 29. Product Comparison Guide There are certain instances where Aetna's policies may differ from The Hartford's. The Group Life and Disability products arc similar in their coverage, but there is some differentiation between contracts. A comparison of key differences in The Hartford and Aetna policies is enclosed for your reference? 55A-19