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What do you need to know about user access for online benefits and/or absence administration and tracking? What's changing? All Users: • If you are logging into your account on Aetna's website or the mobile app, you will see a message with a link to The Hartford's Ability Advantage portal. • Aetna's website and mobile app are no longer available; however, The Hartford's Ability Advantage site has the same functionality and is fully mobile responsive - the portal can be accessed from a phone, tablet or computer. • You will be able to use your existing Aetna user ID and password to access Ability Advantage. • Once logged in, you will be able to: o View both active and historical claims, and o View copies of letters, forms, emails and payments issued by Aetna and to see any subsequent claim activity administered by The Hartford after the transition. • Additionally, you can upload documents directly into The Hartford's Ability Advantage portal by using your web browser functions and/or using the camera upload features. Employers: • If you have responsibilities to pay The Hartford invoices and/or perform plan administration activities, you will now have easy access to those functions on The Hartford's online portal. • If you have systems administration permissions, you will now see the WEST Administration tool name changed to "Manage User Access." • If you have systems administration permissions, you will now see a new set of roles and permissions for billing and participant administration. c For improved security and privacy, only users with role -based permissions will be able to access and view the medical underwriting status of employees. • You will see improved navigation between your Supervisor dashboard and your own personal claim information. • You will have access to policy forms and flyers provided by The Hartford. • If you have life coverage transitioning, note that any life claim in progress on Aetna's Employee Secure Website needs to be submitted before your policy transition date --September 1, 2019—to ensure the claim is processed. Employees: • Claimants will have a new option to inquire about their claims, payments or any other topic with online chat support. • Employees can now view medical underwriting status, along with a copy of the decision letter. User guides with more details specific to employers and employees will be available on the Ability Advantage site. i, How to File a Claim videos will be available to all users under the Quick Links -Take A Tour section on the landing page of Ability Advantage. The Hartford® is The Hartford Financial Services Group, Inc. and its subsidiaries, including underwriting companies Hartford Life and Accident Insurance Company and Hartford Fire Insurance Company. Home Office is Hartford, CT. The Hartford is the administrator for certain group benefits business written by Aetna Life Insurance Company and Talcott Resolution Life Insurance Company (formerly known as Hartford Life Insurance Company). © 2019 The Hartford 7236g NS 07/19 55A-27