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ePCR, and obtain any additional information needed that is not included in the ePCR for <br />proper and correct invoicing. <br />2. Contractor must have the capability to fully integrate and support OCFA's selected ePCR <br />application. <br />3. Contractor shall maintain updated and current technology that will continuously provide <br />the highest level of reimbursement and customer service possible. <br />4. Contractor shall designate a single manager for the City's account, who will be the City's <br />primary contact with their agency. <br />5. Contractor shall provide all supplies, equipment, personnel, computer software and <br />hardware, billing forms, insurance forms, lien forms, envelopes, postage and supplies <br />necessary to administer, on a day-to-day basis, the City's EMS billing and accounts <br />receivable functions. <br />6. Contractor shall maintain complete records of each bill, including all correspondence, <br />documents, account records, transactions and a detailed log of all payments. These <br />records shall be retained for a minimum of three (3) years. <br />7. Contractor shall maintain records that are in accordance with the Generally Accepted <br />Accounting Principles (GAAP). The Proposer agrees that all account files are the <br />property of the City and will relinquish them to the City at the termination of the contract. <br />8. Contractor shall provide monthly finance, billing, account receivable aging reports, <br />billing summaries, details for current month invoicing, current write-off, refund reports <br />(including pending refunds), detail of monthly receipts account reconciliation, and any <br />additional reports that the City may need or request, in the specific format requested. <br />9. Contractor shall process all customer payments in accordance with the applicable <br />Payment Card Industry (PCI) security requirements. <br />13 <br />#15078v4 <br />25B-18 <br />