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V City Net <br />Santa Ana <br />Homeless Services —Street Outreach <br />Annual Proposal, Revised 11/29/19 <br />City Net is experienced in providing homeless service and street outreach services in Santa Ana including: <br />• 2016: Volunteered with the HCA to conduct the Civic Center Homeless Census <br />• 2016: Approved for street outreach contract by Santa Ana City Council (contract was never executed <br />because required match from OCCR did not materialize) <br />• 2016-2019: Selected to provide street outreach services in Santa Ana through ESG <br />• 2016-present: Selected as the meals and supportive -services coordinator at the Courtyard <br />emergency shelter in Santa Ana. <br />• 2017: Provided informal consultation to Santa Ana city staff on using Survey 123 GIS technology for <br />city-wide homeless census. <br />• 2017-2018: Contracted by County to provide street outreach services at the Santa Ana River <br />encampments, including referrals into Santa Ana shelters including Wise Place SAFE Place, the <br />Salvation Army Hospitality House, and the Courtyard. <br />• 2018: Partnered with HCA and SAPID on clearance of the Plaza of the Flags <br />• 2019-present: Selected by County to provide street outreach/case management/bridge housing <br />service provision in Central SPA, centered at the Courtyard, through HDAP. <br />• 2019-present: Selected by County to provide Central SPA street outreach through HEAP. <br />• 2018-present: City Net responds to more than 1,300 calls for service annually from Santa Ana <br />residents/clients through our Outreach Line: <br />city <br />I NOV <br />DEC <br />JAN <br />FEB <br />MAR <br />APR <br />MAY <br />JUN <br />JUL <br />AUG <br />SEP <br />OCT <br />TOTAL <br />Santa Ana <br />1 66 <br />59 <br />93 <br />95 <br />110 <br />144 <br />135 <br />134 <br />119 <br />125 <br />101 <br />129 <br />1,310 <br />Description of Services <br />Street outreach is service delivery for the specific purpose of reaching out to unsheltered homeless <br />neighbors; connecting them with emergency shelter, housing, or critical services; and providing urgent, <br />non -facility -based care. These activities are intended to help homeless neighbors to begin the process of <br />obtaining appropriate supportive services, including assistance in obtaining permanent housing, medical <br />health treatment, mental health treatment, counseling, supervision, and other services essential for <br />achieving independent living. City Net's street outreach services include engagement services, emergency <br />health/mental health, transportation and services for special populations. <br />Engagement Services <br />Engagement Services are activities to locate, identify, and build relationships with unsheltered homeless <br />people to offer immediate support, intervention, and connections with homeless assistance programs <br />and/or mainstream social services and other housing programs. Specific activities may include: <br />• Conducting an initial assessment of client needs and eligibility; <br />• Providing informal crisis counseling; <br />• Addressing urgent physical needs, such as providing meals, blankets, clothes, or toiletries; <br />• Actively connecting and providing information and referrals to needed services; <br />• Making formal referrals/transport into shelter, including those in the Orange County CoC. <br />