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r <br />EXHIBIT A <br />SPECIFICATION FOR <br />STREET SWEEPING SERVICES <br />CONTRACTOR'S WORKFORCE <br />a. Contractor shall provide a work force sufficient to perform the required services. <br />b. All contract services shall be performed by competent and experienced employees. Contractor shall <br />be responsible for compliance with all local, state and federal laws and regulations. Contractor shall <br />employ at its own cost, all professional and technical personnel necessary to properly perform the <br />contract services. <br />c. Contractor shall establish, implement and maintain written operating procedures designed to ensure <br />the work forces' utilization of techniques generally accepted for cities of the size and nature of the <br />City of Santa Ana. A current copy of Contractor's Operating Procedures shall be provided to the <br />Santa Ana Maintenance Supervisor. <br />d. Contractor shall provide a skilled, experienced and competent supervisor who shall be responsible <br />for adherence to the specifications by directly overseeing the contract operations. Any order given <br />to supervisory personnel shall be deemed delivered to the Contractor. The supervisor assigned must <br />be identified by name to ensure coordination and continuity. <br />e. Contractor personnel while performing contract services for the City shall be neat in appearance and <br />wear uniforms as approved by the Santa Ana Maintenance Supervisor. Additionally, all Contractor <br />personnel shall wear identification badges or patches. Employees driving Contractor's vehicles shall <br />at all times possess and carry a valid Commercial Drivers License issued by the State of California. <br />If the City Maintenance Supervisor determines that any person employed by Contractor has failed or <br />refused to observe the terms of the contract, appears to be incompetent, acts in a disorderly, <br />improper or unsafe manner, shows signs of intoxication or other impairment, shall be removed from <br />the performance of services for the City. Prior to returning a removed employee to work in the City, <br />Contractor shall provide, in writing, the reason for the individual's behavior and the means imposed <br />to prevent the behavior from occurring in the future. <br />f. Complaints received by City regarding Contractor's performance will be transmitted to Contractor in <br />writing, by telephone or fax, and handled by Contractor's supervisor. All complaints shall receive a <br />follow-up response within twenty-four (24) hours following notification of the Contractor. A report <br />of the Contractor's investigation and corrective action will be promptly provided to City. <br />g. Contractor shall provide a manager to coordinate work with the City Maintenance Supervisor and <br />ensure satisfactory performance of services. <br />h. Contractor shall provide adequate safeguards to prevent damage to existing structures and <br />improvements. Structures and improvements of any kind, whether public or private, which are <br />removed, damaged or destroyed in the course of work shall be replaced and/or repaired at <br />Contractor's expense, to the original condition and to the satisfaction of the City. <br />25J-13 <br />