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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />FEBRUARY 18, 2020 <br />TITLE: <br />AWARD AGREEMENT WITH SYSTEMS <br />AND SOFTWARE, INC. IN THE AMOUNT <br />OF $3,361,516 AND AMEND AGREEMENT <br />WITH UTILIWORKS CONSULTING, LLC IN <br />THE AMOUNT OF $75,592 FOR UTILITY <br />BILLING SOFTWARE UPGRADE <br />PROGRAM MANAGEMENT; AMEND <br />APPLEONE AGREEMENT IN THE AMOUNT <br />OF $350,000 FOR CONTRACT EMPLOYEE <br />SERVICES; AMEND INVOICE CLOUD, INC. <br />AGREEMENT IN THE AMOUNT OF <br />$210,000 FOR CONTINGENT UTILITY <br />PAYMENT KIOSK AND PAYGO SERVICES <br />/s/Kristine <br />CITY MANAGER <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />❑ <br />As Recommended <br />❑ <br />As Amended <br />❑ <br />Ordinance on 1st Reading <br />❑ <br />Ordinance on 2ntl Reading <br />❑ <br />Implementing Resolution <br />❑ <br />Set Public Hearing For_ <br />CONTINUED TO <br />FILE NUMBER <br />RECOMMENDED ACTION <br />1. Authorize the City Manager to execute an agreement with Systems and Software, Inc. for a <br />comprehensive upgrade of enQuesta, the City's utility customer service and billing system, <br />necessary for Advanced Meter Infrastructure integration, an integrated workforce <br />management system (enQuesta Link Mobile) and an enhanced Customer Portal <br />environment (Capricorn). The agreement would include software license and support for a <br />6-year period commencing March 1, 2020, and expiring December 31, 2025, with provision <br />for 2 renewal options ending December 31, 2029 exercisable by the City Manager and City <br />Attorney, in a base amount of $3,144,516 and a contingency amount of $217,000, for a total <br />not to exceed $3,361,516 for the term of the agreement, subject to non -substantive changes <br />approved by the City Manager and City Attorney. <br />2. Authorize the City Manager to execute an agreement amendment with UtiliWorks <br />Consulting, LLC for project management related to the City's utility customer service and <br />billing system upgrade in a base amount of $68,720 and a contingency amount of $6,872, <br />for a total not to exceed $75,592 for the term of the agreement, subject to non -substantive <br />changes approved by the City Manager and City Attorney. <br />3. Authorize the City Manager to increase the Human Resources part-time vendor contract <br />with AppleOne Employment Services, an ActOne Group Company, to pay for five (5) part- <br />time Customer Service Representatives (two and a half (2.5) full-time equivalent bilingual <br />25D-1 <br />