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enQuestamNewFeature List <br />teems <br />& Software <br />CONTENTS <br />CONTENTS......................................................................................................................... 4 <br />Definitions........................................................................................................................... 6 <br />About enQuesta Versions..............................................................................................6 <br />1. Customer Service, Call Tracking & Inquiry .................................................................. 7 <br />StandardFeatures..........................................................................................................7 <br />OptionalFeatures.........................................................................................................21 <br />Optional with License Features....................................................................................26 <br />2. Work Flow..................................................................................................................... 33 <br />StandardFeatures........................................................................................................33 <br />OptionalFeatures.........................................................................................................42 <br />Optional with License Features....................................................................................45 <br />3. Pre-Billing..................................................................................................................... 48 <br />StandardFeatures........................................................................................................48 <br />4. Billing, Budget Billing...................................................................................................52 <br />StandardFeatures........................................................................................................52 <br />OptionalFeatures.........................................................................................................75 <br />Optional with License Features....................................................................................80 <br />5. Cash / Payment Processing..........................................................................................84 <br />OptionalFeatures.........................................................................................................84 <br />Optional with License Features....................................................................................85 <br />6. Credit & Collections......................................................................................................87 <br />StandardFeatures........................................................................................................87 <br />OptionalFeatures.........................................................................................................99 <br />Optionalwith License Features..................................................................................102 <br />7. Reporting.................................................................................................................... 103 <br />StandardFeatures......................................................................................................103 <br />8. Security and System Administration.........................................................................106 <br />StandardFeatures......................................................................................................106 <br />9. WebConnect and PayConnect....................................................................................108 <br />OptionalFeatures.......................................................................................................108 <br />25D-109 Property of Systems and Software Inc. <br />