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The total annual sums set forth above represented the maximum software maintenance <br />payment schedule. The annual sums due and payable did not exceed said annual amount <br />computed in accordance with Section 4, SUPPORT SERVICES, subsection C "Enrollment <br />& Pricing" as amended pursuant to the First Amended Agreement (A-2010-016) which <br />provided that the minimum annual increase was 2.5% and the maximum increase would <br />not exceed 4%. <br />D. The PARTIES now wish to enter into a Master Renewal Agreement for purposes of <br />expanding CONSULTANT's Scope of Services to include upgrade of the enQuesta <br />Customer Service Information Service and Utility Billing Software application version 4.5 <br />to version 6.0, and to include additionally Capricorn for enQuesta Customer Self -Service <br />Product and enQuesta Link Mobile for an initial term of six years commencing March 1, <br />2020 through to December 31, 2025, with provisos for one (3) three-year term extension <br />option, and one (1) one-year term extension option, both solely exercisable by the City for <br />a total combined Term of ten (10) years. The PARTIES also wish to accordingly expand <br />total Compensation under said Master Renewal Agreement, inclusive of all contingencies <br />and carry -forward support and maintenance credits in an amount not to exceed $3,361,516. <br />E. In undertaking the performance of this Master Renewal Agreement, CONSULTANT <br />represents that it is knowledgeable in its field and that any services performed by <br />CONSULTANT under this Master Renewal Agreement willbeperformed in compliance with <br />such standards as may reasonably be expected from a professional consulting firm in the field. <br />NOW THEREFORE, in consideration of the mutual respective promises, and subject to the terms <br />and conditions hereinafter set forth, the PARTIES agree as follows: <br />1. SCOPEOFSERVICES <br />CONSULTANT shall during the Term of this Master Renewal Agreement, including any <br />extensions thereto exercised by CITY, perform the tasks and obligations attached hereto <br />designated in CONSULTANT's enQuesta Statement of Work for enQuesta v6 Upgrade, and <br />CONSULTANT's Support and Maintenance Agreement which are both hereby fully incorporated <br />herein by reference as EXHIBIT A and EXHIBIT B, respectively, as follows: <br />(a) EXHIBIT A <br />1. Statement of Work for enQuesta v6 Upgrade document (including) <br />a. Attachment B - New Features (enQuesta v6) <br />b. Attachment C - enQuesta Link Mobile Statement of Work <br />c. Attachment D - Capricorn for enQuesta Statement of Work <br />(b) EXHIBIT B <br />1. Support and Maintenance Agreement <br />2 <br />25D-11 <br />