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enQuesta'"rNewFeature List <br />S Ms <br />& Software <br />Optional with License Features <br />Feature <br />version <br />Application <br />Functions and Benefits <br />Pre -Paid Billing to Manage Difficult Payers <br />5.0 <br />Any <br />The cost of physically shutting off <br />application <br />difficult -site - <br />with AMI <br />payers on can some <br />and remote- <br />times exceed the actual customer <br />disconnect <br />arrears amount, further compli- <br />metering <br />(typically <br />cating life for both the customer <br />electric) <br />and the utility. The enQuesta Pre - <br />Paid Billing module employs daily <br />tlm • - ^^Me ° <br />AMI meter readings and remote <br />shut-off capability to enable <br />rim.•°-•• �• _ a .. W. <br />utilities to offer problem payers <br />•-;,•r•, <br />continued service on a strictly <br />controlled "pay first" basis. <br />-r w •_ •.. °•Po Po�p•r{° �• <br />Analogous to pre -paid phone <br />plans <br />Daily readings via AMI <br />Daily charges tick down the <br />customer's pre -paid balances <br />-•° <br />(trueing at monthly billing) <br />P, p, , �,,,,�� P m° me„ Up <br />µ <br />Employs enQuesta's <br />notification system to keep <br />u; <br />customers apprised of their <br />ie�a " <br />Pre -Pay status at all times via <br />text, e-mail, and/orIVR. <br />n..,aa�^°a°�ra , P—, <br />•d�,,�,a=.,M =,, _.�„.___ •_ taaa <br />If they ignore these <br />.-m•� a ." -°-'»• "�'" "" <br />notifications and their balance <br />dips below zero, customers <br />become eligible for remote <br />shut off. To prevent shut off in <br />this case, they must pay their <br />account up to a utility -chosen <br />Notification p <br />buffer threshold (for example, <br />$50.00). <br />- WebConnect customers can <br />To; nealeeurtaeYCm archavl.cdn <br />sobjen: ME -PAY THRESHOLD pea <br />monitor their Pre -Pay status <br />coolant: EMPre-PayPaweraccoont 211F1e141.4)05 balance Ie To <br />at any time via a red / green / <br />amid inreredpllaa of yeur alt�peMfee please Sll[Y <br />yellow dashboard graphic. <br />hnp://r .epb.cam/bill, or Call 433-SW-2372 to pay mmv, <br />CSRs can monitor any <br />account's Pre -Pay dashboard <br />via a Pre -Pay Fast Fact and <br />® <br />by reviewing archived <br />messages in Document <br />Details. <br />Can be set up to apply a <br />percentage of every payment <br />toward a previous <br />outstanding balance (with the <br />SO Property of Systems and Software Inc. <br />25D-185 <br />