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enQuesta'"NewFeature List <br />S & Software <br />Feature <br />version <br />Application <br />Functions and Benefits <br />enQuesta Credit Refunds <br />5.0 <br />All <br />We have added substantial <br />functionality to Credit Refund <br />processes. enQuesta now <br />INACTIVE accounts INACTIVE or ACTIVE accounts with <br />supports the following business <br />with credit balances. or without credit balances. <br />requirements: <br />- Ability to have a grace <br />period between the last <br />Work Order 8710 <br />payment date and the <br />or Online Postings <br />issuance of a refund check <br />11-Credit Refund <br />- Ability to issue a credit <br />refund regardless of the <br />Accounts Marked by Operators far <br />balance due on the account <br />Refunds; Five Options Are Available: <br />In the event of a payment <br />1 Norma) Credit Refund <br />tAndfOr <br />made in error <br />1 paymentin Error <br />NottsfeseedCredit Rolanre <br />- Ability to cut a check for any <br />4 AnyAmount' <br />s Any Amount. Contact Change • <br />specified amount regardless <br />"=Supervisors Only <br />of balance of account but <br />And/Or <br />not to exceed the credit <br />balance on the account <br />IT REFUND <br />- Ability to automatically <br />NSHEET <br />generate security deposit <br />refunds as a credit to the <br />account based on pre- <br />defined rules <br />- Ability to issue a check for <br />c <br />L7UVLS:OADREFUND <br />any user -specified amount, <br />CHECKS <br />to anyone, and for any <br />reason (over charges, etc.) <br />regardless of the account <br />balance <br />- Provide on-line reviews of <br />an active account prior to <br />applying the refund <br />a�b <br />.. <br />+ <br />4Ubm <br />13nr6@ <br />s <br />C9f]16® <br />Cf ibm <br />r.v u.w< ®ee.nemn <br />fuoll. <br />s <br />pRLwm <br />SS Property of Systems and Software Inc <br />25D-193 <br />