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d <br />Systems 10' <br />& Software <br />enQues ta m New Feature List <br />Feature <br />version <br />Application <br />Functions and Benefits <br />Automated Agency Promise -to -Pay Agreements <br />5.5 <br />All <br />In addition to the routine manual <br />procedure for creating individual <br />Promise -to -Pay agreements on <br />_IHE+P FILE I VLOaD MENU oat, 2/11 /NI, <br />accounts, you can now create <br />Agency Promise 1 LIHEAP PROMISE CALC <br />multiple agency -based P2P <br />2 LIHEAP PROMISE LISTING <br />agreements en manse by <br />LIHEAPLow/ncome 3 LIHEAP PROMISE UPDATE <br />uploading a CSV-format <br />Discount Rate <br />enrollment file into enQuesta. <br />A LIHEAP FUEL RATE CALC <br />This automated agency P2P <br />LIHEAPLowlncome.-- 5 LIHEAP FUEL RATE LISTING <br />6 LIHEAP FUEL RATE UPDATE <br />procedure can also integrate Our <br />P 9 Y <br />Discount Rate <br />utility's LIHEAP and/or EAP <br />7 ELECTRICAL ASST PGM CALL <br />related processes with Low- <br />ILow lnmme 6 ELECTRICAL ASST PGM LISTING <br />income discount billing rates, as <br />Discount Rate 9 ELECTRICAL ASST PGM UPDATE <br />well as confer the applicable <br />Credit & Collections protections. <br />Benefit. Streamlined <br />administration of large number of <br />agency -based payment <br />agreements. <br />Contact S&S for additional <br />information about this <br />enhancement. <br />Automatically Break an Installment On Accounts <br />5.5 <br />All <br />Formerly: If the customer had <br />That Final Bill <br />an installment, the final bill would <br />include the monthly installment <br />payment and the current amount <br />but would not include the <br />remaining deferred balance. A <br />customer service rep was <br />required to close the installment <br />for the final bill to be calculated <br />correctly. <br />Now: When a customer wants to <br />close their account, enQuesta <br />automatically closes any <br />installment on the account and <br />generates a complete final bill for <br />the customer. A customer service <br />rep does not need to manually <br />break the installment because the <br />system does this automatically. <br />Benefit., Installment balance is <br />automatically transferred to the <br />final bill. <br />Property of Systems & Software, Inc. 2 <br />5 d=fj d 6" 95 <br />