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enQuesta'"NewFeature List <br />5 &5ofttware <br />Feature <br />ve,so� <br />Application <br />Functions and Benefits <br />Collection Agency Recall <br />5.5 <br />All <br />Accounts turned over to collection <br />agencies for arrears collection are <br />not static: <br />- The account's arrears balance <br />could change <br />- The customer may have paid <br />partially <br />- They may have paid in full <br />- Bankruptcy protection may have <br />been established <br />- The account may have closed <br />and the balance transferred to a <br />new account <br />- A settlement agreement may <br />have been reached with the <br />customer <br />- The utility may have terminated <br />its business association with the <br />agency, necessitating the recall <br />of all accounts from that agency <br />- The statute of limitations for <br />collecting arrears may have <br />been reached, terminating the <br />need for an agency record on <br />the account <br />- Some agencies may specialize <br />in collecting newer or older debt, <br />necessitating transfer to another <br />agency when arrears reaches a <br />certain age <br />enQuesta's Collection Agency Recall <br />function keeps collection agency <br />records, both on individual accounts <br />and at the agencies, up-to-date and <br />synchronized. It does this through <br />work orders the utility can apply to <br />individual accounts and a daily <br />Collection Agency Recall run sheet <br />that generates a file for communi- <br />cating any status changes to <br />individual collection agencies. <br />Additional professional services may <br />be required to implement this feature <br />at your organization. Please see your <br />sales representative or account <br />manager for details regarding <br />scheduling and pricing options. <br />100 Property of Systems and Software Inc. <br />25D-205 <br />