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ldc <br />Systems �. <br />a Software <br />enQuesta'"NewFeature List <br />Feature <br />version <br />Application <br />Functions and Benefits <br />enQuestaTM Chat <br />N/A <br />N/A <br />WebConnect now offers the <br />option for your customers to <br />converse in live online chat <br />sessions with utility personnel. <br />enquesta Chat: Connected <br />This way your WebConnect <br />Please wait An operator will be witll you shodty. }+ <br />One please_ (p <br />users can receive live help <br />p.legs for the delay. ArepreseMve atiwill be vnth you S <br />online instead of needing to use <br />hortlpolagize <br />y U T <br />the phone. This lets you provide <br />Halt Martha. My name is Katrina how can I help you? m <br />w <br />a new level of service and help <br />I cant ngere oW how to thew an, hilt <br />to your online customers. <br />I can help you with that r 3 <br />On the left side, do you see the link called Billing retails? C <br />Q1 a�w!a_ <br />Ves <br />Please click that link to view all your biting history. <br />wnsd ay an.,—c--[-.- <br />Multilingual WebConnect <br />N/A <br />N/A <br />WebConnect can now be made <br />available to your customers in <br />multiple languages. <br />waaoma,ammt lsdmarll.ogad <br />The customer selects their <br />ano,....-WI. <br />language when <br />$umw,,e euenta <br />preference <br />a. I... Suguano onnewriannuadaaImemo Widar <br />registering (or anytime later). <br />.un ox° Muenbe I n9ncMnineany.1n, <br />n,.°". <br />Thereafter all WebConnect <br />a.rory , NO—ae dmd 2L617age <br />``°`° .na..,a <br />...e e. <br />pages are rendered in their <br />- e c enno <br />specified language. <br />sa ° O1 � mow, <br />"" °"POPT,"°'°"3p$6 "n"°��'� <br />v 93639-35M <br />9<ANOEW3 <br />The Utility has the ability to <br />•k°°• •.. i.iv° Conm Eletlrtsha m,ol.Erew®salR.mm <br />translate most on -screen <br />°.a. ramaa. ,Siustedwca,ebmladogoose Rearerwwmxmutadm, were` <br />messages, as well as all e-mail <br />E e°e,d..r.m„a ae:ma9ano naaanao tllmaaul. <br />notifications. <br />Cann$ad $9$S9 <br />..w mwaaaa Aaami IIIIII� <br />v ..Nose P � dnaa <br />This feature is available for all <br />°t Jawal a w <br />enQuesta versions from 3.3 up. <br />..m waTSR sage srz96 MOO sleua <br />m*+•,. A^ a^ SEWER sagf $169< $o. $Iaw <br />ca,9a I.W. $..an $R9.90 $1.69 $91.,a <br />us. GMMM <br />PammaP <br />Pagolllnmo $1111.21 gags annemb,e g6. 2.1. <br />geleAesMPaoo <br />Burartlo pare t s ryyw poparyMs... <br />woy�amaeoa <br />Paw&aemnanc noesH bands an un Plan de Pago grteRo o Pago nneta de <br />cnem <br />m:man. unenryeuaaeeao R.w,ann Pw,re Pago <br />cm.�cm eenm,oenomnm <br />Paulmad6n dPan "uncoaao am,almeme an nueeno pmgmma de <br />iam„aa <br />Poaanonem mar. <br />Val a a anoeau a,:Uirewweno sugmao <br />Property of Systems & Software, Inc. n 5 6=fj , 6" 115 <br />