25D - AGMT AND AMEND FOR UTLILITY BILLING SOFTWARE

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Appointment Booking enQuesta-Link supports an appointment -booking interface. This feature allows the user to check for the availability of the appropriate resources and book an appointment forthe customer. This ensures that utilities can commit to appointments with their customers with the confidence that the commitment can be made. If the requested appointment is not available, enQuesta-Link provides the user with alternative appointment times and dates. Auto Assign and Route enQuesta-Link provides a faster, more direct way to assign, dispatch, and route orders to FSRs than performing these tasks through the Dispatch screen. It displays the Auto Assign/Route Parameters dialog box, which lets you create one or more order filters and/or select from among previously saved filters. A single button -click runs each filter in turn, generating a list of orders that meet your dispatch criteria. Then it assigns or dispatches them to suitable FSRs and routes them for each FSR. Auto-Assign/Route saves time otherwise spent paging though the order list to locate and dispatch the desired orders, and then provides street -level routing to each FSR, one at a time. This option can also be set up as a system task that is scheduled to run automatically at designated times. Grouped Orders enQuesta-Link can group work orders for the same location using a user - defined field, such as account number, ZIP code, phone number, etc., to determine that orders are forthe same premises. enQuesta-Link can park low -priority orders in the dispatch queue until a higher -priority order is received for the same location. The system will automatically un-park the order and groups it with the higher priority order for dispatch to a single worker. User -definable due dates can be assigned to parked orders. Dispatchers can be notified as parked orders approach their expiration. Dispatchers can manually dispatch parked orders if filler work is required to maximize a worker's available time. If the order is not completed, the order is returned to the dispatch queue and re -parked. Project Orders enQuesta-Link can bundle work orders, grouping them in parent/child relationships or by project. A project number is assigned to the group of orders and all orders in the group must be completed or cancelled before the project order is marked as completed. Dispatchers and managers can view and track the status/progress of individual jobs within the project order. Santa Ana enQuesta Link Mobile Proposal Page 5 of 31 Proprietary and Confidential to Systems & Software, Inc. 11/21/19 25D-246