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Emergency orders are defined in enQuestaLink based on job code priority. The priority is marked <br />as emergency. <br />New Work Orders from enQuestaLink <br />A field worker can choose the "Duplicate" function in enQuestaLink. They would then enter the new <br />job code, if needed. The order can then be returned to Dispatch or worked immediately while <br />onsite. <br />Host Inquiry (On -Demand Account Information Requests via Mobile Device) � <br />Connected mode is assumed for this Host Inquiry functionality. The following inquiries are <br />supported. If the field technician is not connected, this functionality is temporarily disabled until <br />the user re -connects: <br />Consumption History <br />❑ The `N' number of months of consumption history will be kept in an enQuesta CIS <br />configuration table. <br />Work Order History <br />❑ enQuestaLink may request the Premise Work Order history for a particular Work Order. <br />The last "N" Work Orders for the associated premise will be obtained in enQuesta CIS. <br />❑ enQuesta CIS will filter the work orders to only include Service, Meter, and Valve Work <br />Orders (All "Customer Service" Work Orders will be ignored). <br />❑ The "N" number of work orders will be kept in an enQuesta CIS configuration table. <br />Payment History <br />❑ enQuestaLink may request the payment history information for a particular account. <br />When this request is made, enQuesta CIS obtains the billing account from the Work <br />Order and sends enQuestaLink the payment history for "ICI" number of months from the <br />current date. <br />❑ The `N' number of months of payment history will be kept in an enQuesta CIS <br />configuration table. <br />Credit Information <br />❑ enQuestaLink may request the credit information for a particular account. When this <br />request is made, enQuesta CIS obtains the billing account from the Work Order and <br />sends enQuestaLink the account credit information. <br />Santa Ana enQuesta Link Mobile Proposal <br />Page 22 of 31 Proprietary and Confidential to Systems & Software, Inc. 08/31/19 <br />25D-263 <br />