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Provide a facility for customers <br />o <br />Account number dropdown list <br />to invite and manage guest <br />o <br />Guest Email <br />users for online access to their <br />o <br />Access Settings <br />accounts. <br />You have granted Guest Access section includes: <br />o <br />Account Number <br />o <br />Guest Email <br />o <br />Guest Status <br />o <br />Access Details <br />You have been invited as a Guest section includes: <br />o <br />Account Number <br />o <br />Name <br />o <br />Access Details <br />Customer -Facing Smart Forms <br />Customer <br />o <br />-Facing Smart Forms to be delivered: <br />New Service (Residential and Commercial) <br />Provide customers the ability to <br />submit specific service requests. <br />o <br />Transfer of Service <br />o <br />Disconnect of Service <br />o <br />ACH Registration/Recurring Payment <br />o <br />ACH/Recurring Payment Modification/Cancellation <br />o <br />Update Mailing Address <br />o <br />Life Support/Medical Form <br />o <br />Donation Enrollment <br />o <br />Customer Claim <br />o <br />Tree Work Form <br />A. Describe the roles and responsibilities of Customers staff during implementation <br />and provide an estimated level of effort. <br />Please see below for a sample list of responsibilities for the project. Final <br />determination will be made in the eventual SOW. S&S expects The Customers level <br />of effort to be 2-3 resources at 50% for 1 year, with the required effort spiking near <br />Go -Live. <br />5.1 Setup Server & Install Software <br />Description <br />Comments <br />Responsible <br />Install hardware <br />Customers to setup a server connected to the <br />Internet. <br />S&S <br />3*1 <br />25D-305 <br />