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i:a:u NE 1 <br />SUPPORT AND MAINTENANCE AGREEMENT <br />THIS SUPPORT AND MAINTENANCE AGREEMENT is made and entered into this 18th <br />day of February, 2020, and shall be effective as of the 1st day of March, 2020 (the "Start <br />Date"). <br />BETWEEN: <br />SYSTEMS & SOFTWARE, INC., a Vermont corporation <br />("S&S") <br />-and- <br />TILE CITY OF SANTA ANA, a charter city and municipal <br />corporation organized and existing under the Constitution and laws <br />of the State of California ("CITY") <br />RECITALS: <br />A. This SUPPORT AND MAINTENANCE AGREEMENT is subject to the terms of the <br />Master Renewal Agreement For Professional Services (hereinafter "Master Renewal <br />Agreement") made and entered into this 18th day of February, 2020, between SYSTEMS <br />& SOFTWARE, INC. ("S&S"), a Vermont corporation and the City of Santa Ana <br />("CITY'), a charter city and municipal corporation organized and existing under the <br />Constitution and laws of the State of California. <br />B. S&S owns the Software which has been licensed to CITY pursuant to a 2008 Software <br />License Agreement (Agreement A-2008-053); <br />C. The CITY wishes to receive support and maintenance services related to the Software; <br />D. S&S shall provide the support and maintenance services related to the Software. <br />NOW THEREFORE, in consideration of the mutual covenants set out in this <br />support and maintenance agreement (the "Support and Maintenance Agreement") and for <br />other good and valuable consideration (the receipt and sufficiency of which is hereby <br />acknowledged), the parties agree as follows: <br />1. Unless otherwise defined herein, all defined terms used herein shall have the meaning <br />ascribed to them in the Software License Agreement (the "Master Renewal Agreement"). <br />25D-314 <br />