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25D - AGMT AND AMEND FOR UTLILITY BILLING SOFTWARE
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25D - AGMT AND AMEND FOR UTLILITY BILLING SOFTWARE
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Last modified
2/13/2020 5:05:54 PM
Creation date
2/13/2020 4:24:52 PM
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City Clerk
Doc Type
Agenda Packet
Agency
Public Works
Item #
25D
Date
2/18/2020
Destruction Year
2025
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W <br />a <br />3:0. <br />Mtn <br />SUBMISSION OF ISSUES: <br />The issue is cosmetic or <br />requested functionality that will <br />be considered for a future version. 1124 <br />(Ex. Columns displayed on a <br />particular screen.) <br />The issue has a work around that <br />used until the issue is resolved. <br />• A particular work order cannot t <br />0 updated <br />W • Document Designer template ch <br />X6ork Queues <br />Business critical issue, but not preventing afl use <br />getting their work done. <br />• Discrepancy in collections run sheet <br />• Processing credit refunds <br />• Hand Held Upload/Download <br />• Deposits <br />• System errors that have workarounds <br />• Calculate errors impacting a small # of records <br />reported issue is only considered a Showstopper when the <br />tility cannot continue with their daily processes until the i <br />ue is resolved. <br />Daily Process has been halted by a critical error <br />Application and/or Database Server is down <br />s Webconnect is down <br />enQuesta Reporting Center (ERC) is down <br />Out of Balance messages preventing an update to continue <br />• Job Scheduler Failures <br />• Bill Print is incorrect <br />HOURS <br />8 <br />POURS <br />2 <br />HOURS <br />TYPE <br />DESCRIP li],q <br />TARGET INITIAL <br />REVIEW <br />
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