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rrry rig: SANTA ANA <br />EXHIBIT A, SCOPE OFSERVICES <br />A. BACKGROUND <br />Uniforms, equipment and alterations services are required by the City of Santa Ana Police Department for <br />approximately 400 employees working in the Patrol, Traffic, Investigations, SWAT, Reserves, <br />Communications, Community Services, CSI, Animal Services, Jail, and Administration Divisions. <br />B. SPECIFICATIONS <br />1. Uniforms and Equipment <br />Description of Goods to be Purchased — See Attachment B for a detailed listing of uniforms and <br />equipment to be provided. Uniform and equipment orders shall be completed within a two (2) week <br />turnaround time. <br />2. Location and Hours <br />Vendors must provide a full retail location no further than 30 miles from the City of Santa Ana Police <br />Department. Vendors that maintain a retail location within 15 miles of the Santa Ana Police Department <br />will be given additional consideration. Please provide list of locations. <br />The store must be open a minimum of 6 days a week from at least 8:00 a.m. — 5:00 p.m., Monday - <br />Friday, and 8:00 a.m. — 12:00 p.m. on Saturday. Wait times during personnel store visits shall be <br />reasonable as deemed by the City. <br />3. Samples <br />Upon request, vendor shall supply within 7 days, samples of all uniform items for inspection and <br />approval prior to contract award. During the term of the contract, if any items listed in Attachment B are <br />discontinued, the vendor is responsible for notifying the CDC Supervisor and providing samples of a <br />comparable substitute for inspection and approval. No substitutions will be authorized without prior <br />approval from the CDC Supervisor. No costs will be incurred due to substitutions being issued without <br />prior approval. <br />4. Services <br />Successful vendor(s) must agree to provide the following services: <br />initial tailoring to include any necessary alterations to provide a professional fit. Tailoring shall be <br />completed within five (5) working days of fitting for all standard alterations and (15) working days for <br />non-standard alterations. All alterations will be stitched and bound to match the manufacturer's quality <br />and color of thread. Vendors are required to submit pricing for the alterations described. Proposers <br />shall specify whether charges are included in the original item price or are separate charges. Any <br />pricing not provided shall be assumed to be included in the purchase price. <br />Alterations must be completed at the retail site. <br />All uniform articles are to be processed in such a manner to render the finished product professional in <br />appearance. This shall be completed on first visit and shall not require numerous alteration repairs. <br />Send representative(s) to Santa Ana Police Department in cases where five or more employees are in <br />need of being fitted for body armor, <br />RFP No. 19-104 Police Department Uniforms and Equipment <br />Page 16 <br />25G-39 <br />