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1.4 Emergency Response --The Contractor shall have aut emergency "Stand-by" staff person assigned to respond to urgent calls after horns. The Contractor shall have the capability to answer calls immediately and respond to after-hours service within one (1) hour from the time the call is made, 1.5 Extra Work or Outside the Scope of Work -Damage or malfunction to site amenities, plant material or irrigation system equipment by any of the following may be considered outside the scope of this Agreement unless otherwise specified herein: -Acts of God -Civil Disorder -Vehicle Collision (excluding Contractor and its employees and subs) -Excavation or Re -surfacing of the Street -Power Failures -Underground Wiring Damage -Extra Work Requested by the Director's Representative Contractor will not be considered responsible for replacement. Contractor must prove to the satisfaction of Director's Representative that one of the above occurred in order to be excused from performing under the Agreement, Extra Work or Outside the Scope of Work -Damage (a.k.a. Extra Work) shall be compensated: i Tabor- 25% above prevailing wage ii Materials- 15% above retail contractors cost ii Equip Rent-15% above contractor's cost All Extra Work or Outside the Scope of Work -Damage work shall be performed by Contractor's staff other than the routine maintenance staff assigned to the contract. Any staff routine maintenance Contractor's staff discovered performing Scope of Work - Damage work shall not be charged as Extra Work, 2.0 UNIFORMS AND VEIRCTES IDENTIFICATION 2.1 The Contractor shall provide to all field personnel a standard uniform including but not limited to uniform company hats, collared work shirts, pants, jackets, cold weather vests and ANSI approved safety shoes. All uniforms will be marked by patch, sills screen or embroidery with the company name and logo or other form of identification. 2.2 All equipment shall be clearly identified on both sides and rear of the vehicles as belonging to the Contractor, well maintained, in excellent working condition, be clean in appearance and without extensive visible damage, dirt graffiti etc. In addition, all vehicles shall have the company's name, contractor's license number and contact information clearly identified on both sides and the rear of the vehicle. 2.3 The Director's Representative reserves the right to direct the Contractor to remove till employee or piece of equipment for not meeting high maintenance and appearance standards. 3.0 SAFFTY REQLJIRFMEN"fS City of Santa Ana RFP 19-094 Page 17