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The proposal will be objectively evaluated based on criteria that may include, but is not <br />limited to, the following factors. <br />PROPOSERS QUALIFICATIONS <br />♦ General Experience - Demonstrated experience providing similar services to other <br />jurisdictions, and experience of key personnel. <br />♦ jurisdiction Satisfaction - Satisfaction of proposer references with services received, <br />including but not limited to, implementation, customer services, reporting, assistance <br />developing diversion programs, and working cooperatively with City staff. <br />TECHNICAL QUALIFICATIONS <br />♦ Waste Diversion - Proposed diversion programs and guaranteed minimum diversion rate <br />and the ability to achieve the diversion goals identified in the agreement. <br />♦ Implementation Plan - Reasonableness of implementation schedule and ability to meet <br />deadlines (e.g., equipment procurement schedules and personnel available), ability and <br />resources to manage a service transition. <br />♦ Operations - Reasonableness of assumptions (e.g., number of routes). <br />EXCEPTIONS TO THE TERMS AND CONDITIONS <br />♦ Exceptions to the draft franchise agreement -Number and nature of the exceptions. <br />FINANCIAL RESOURCES <br />♦ Financial Stability - Comparison of additional revenue from this franchise to company's <br />current revenue stream, financial stability of proposer based on its financial ratios. <br />♦ Insurance - Demonstrated ability of proposer to obtain adequate insurance. <br />COSTS <br />♦ Cost of service, as measured by rate revenues - Cost competitiveness relative to other <br />proposals. <br />♦ Reasonableness of costs - Logically consistent relationship between costs and operational <br />assumptions. <br />EMPLOYMENT <br />♦ Willingness to retain existing contractor's employees that may be displaced if the current <br />contractor is not retained. <br />AWARD <br />To be considered, proposals must be complete and must conform to the requirements of this <br />RFP as to form and content. The franchise will be awarded for the proposal that offers the <br />Draft, February 11, 2020 - 27- City of Santa Ana <br />60B-37 <br />