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ii. Direct Mailing <br />1. City Letter —AB 1826 & AB 341 Compliance Message (to be <br />provided by City) <br />2. WM Letter — Compliance Requirements/Recycling Assistance <br />3. Double Sided Outreach Flyer (Per Account Holder) <br />a. AB 1826 Organics Recycling Flyer (WM developed) <br />b. AB 341 Mandatory Commercial Outreach Flyer (WM <br />developed) <br />4. Commercial Self -Reporting Forms <br />iii. Second Mailing — AB 1826/AB341 Non -Compliance Letter/Post Card <br />Reminder ofAB1826/341 Legislation and Available WM "Right -Sizing" <br />Assistance <br />iv. Customer Interaction <br />a. AB 1826 Target — Visit and evaluate compliance at <br />approximately 20 accounts per month (Visits may be <br />combined with AB 341 site visits.) <br />i. Introductory Meeting (explain. AB 1826/341 & <br />compliance programs, provide educational <br />materials) <br />b. AB 341 Target — Visit and evaluate compliance at <br />approximately 20 accounts per month (Visits may be <br />combined with AB 1826 site visits.) <br />i. Introductory Meeting (explain AB 1826/341 & <br />compliance programs) <br />ii. AB 341 - Program Training and Setup (train staff, <br />deliver carts/bins, provide educational materials) <br />2. Marketing/Outreach Materials <br />a. AB 1826 Organics Recycling Flyer <br />b. AB 341/AB 1826 Multifamily Outreach Flyer <br />February 11, 2020 9-2 City of Santa Ana <br />