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enQuesta*"NewFeature List <br />Systems <br />a Software <br />Optional with License Features <br />Feature <br />version <br />Application <br />Functions and Benefits <br />Pre -Paid Billing to Manage Difficult Payers <br />5.0 <br />Any <br />The cost of physically shutting off <br />application <br />with AMI <br />difficult payers on -site can some - <br />and remote- <br />times exceed the actual customer <br />disconnect <br />ect <br />arrears amount, further compli- <br />m <br />(typically <br />eating life for both the customer <br />• <br />Electric) <br />and the utility. The enQuesta Pre - <br />Paid Billing module employs daily <br />AMI meter readings and remote <br />shut-off capability to enable <br />K^•^• <br />utilities to offer problem payers <br />continued service on a strictly <br />P. P.YPP arAtAG ee <br />controlled "pay first" basis. <br />;;,°; •,; <br />Analogous to pre -paid phone <br />na <br />plans <br />p <br />—Daily readings via AMI <br />- Daily charges tick down the <br />customer's pre -paid balance <br />Pro -Pay PmerDAIYBill].UP....Summery 0 <br />(trueing at monthly billing) <br />EmploysenQuesta's <br />notification system to keep <br />customers apprised of their <br />g <br />Pre -Pay status at all times via <br />. ,f,e,,ab—P„o".pr.-0,Aoa ` <br />text, e-mail, and/or IVR. <br />. ,�•-=w6_wm-, <br />If they ignore these <br />their balance <br />notifications and <br />dips below zero, customers <br />become eligible for remote <br />shut off. To prevent shut off in <br />this case, they must pay their <br />account up to a utility -chosen <br />Notification is <br />buffer threshold (for example, <br />$50.00). <br />- WebConnect customers can <br />To: crc bAoaney¢racketmail.Rem <br />Sui,jae: PRE -PAY THRESHOLD RED <br />monitor their Pre -Pay status <br />cMtm:: EPB Pre -Pay Power account I10-1414.005 balance is SSA6. To <br />at any time via a red / green / <br />By., <br />veld Intenupnen of youe electric servley please click <br />yellow dashboard graphic. <br />oe call 4:0-648-137: to Pay now. <br />- CSRs can monitor any <br />account's Pre -Pay dashboard <br />via a Pre -Pay Fast Fact and <br />® ® <br />by reviewing archived <br />messages in Document <br />Details. <br />Can be set up to apply a <br />percentage of every payment <br />toward a previous <br />outstanding balance (with the <br />80 Property of Systems and Software Inc. <br />