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enQuesta—NewFeature List <br />Systems <br />& Software <br />Feature <br />version <br />Application <br />Functions and Benefits <br />Automated Agency Promise -to -Pay Agreements <br />5.5 <br />All <br />In addition to the routine manual <br />procedure for creating individual <br />Promise -to -Pay agreements on <br />accounts, you can now create <br />Ayenp11"aa, e LIHE4PPROMISE CALC <br />multiple agency -based P2P <br />JHEAP PROMISE LISTING <br />agreements en masse by <br />(IHfAPLowlnrome . 3 UHEAPPROMISE UPDATE <br />uploading a CSV-format <br />Discount Rate <br />enrollment file into enQuesta. <br />4 UHEAP FUEL RATE CALC <br />5 UHEAP FUEL RATE LISTING <br />ThisaUtOmateda agency P2P <br />9 Y <br />(IHfAPLowlnrome <br />Discount Rare 6 UHEAPFUELRATEUPDATE <br />procedure can also integrate your <br />utility's LIHEAP and/or EAP <br />7 ELECTRICAL ASST PGM CALC <br />related processes with Low- <br />FAPLowlnmme 8 ELECTRICAL ASST PGM LISTING <br />Discount Role <br />income discount billing rates, as <br />9 ELECTRICAL ASST PGM UPDATE <br />well as confer the applicable <br />Credit & Collections protections. <br />Benefit., Streamlined <br />administration of large number of <br />agency -based payment <br />agreements. <br />Contact S&S for additional <br />information about this <br />5.5 <br />All <br />enhancement. <br />Formerly: If the customer had <br />Automatically Break an Installment On Accounts <br />That Final Bill <br />an installment, the final bill would <br />include the monthly installment <br />payment and the current amount <br />but would not include the <br />remaining deferred balance. A <br />customer service rep was <br />required to close the installment <br />for the final bill to be calculated <br />correctly. <br />Now: When a customer wants to <br />close their account, enQuesta <br />automatically closes any <br />installment on the account and <br />generates a complete final bill for <br />the customer. A customer service <br />rep does not need to manually <br />break the installment because the <br />system does this automatically. <br />Benefit., Installment balance is <br />automatically transferred to the <br />final bill. <br />Property of Systems& Software, Inc. Confidential 95 <br />