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Scope of Work <br />Purpose <br />This Scope of Work (SOW) is to document services UtiliWorks Consulting, LLC ("UtiliWorks") will <br />provide the City of Santa Ana ("City" or "Santa Ana"). The City requested that UtiliWorks <br />provide scope and pricing on program management services and subject matter expertise for <br />the planned CIS enQuesta upgrade to better ensure the successful upgrade of the enQuesta <br />application. <br />Assumptions <br />• City will assign a resource to participate in regularly scheduled status calls with the <br />UtiliWorks Project Manager to review open issues and remove barriers to progress. <br />• City will designate the necessary Subject Matter Experts across the organization to <br />participate in the Project effort. <br />• City team will have reasonable responsiveness to data requests, document or <br />deliverables review and meeting requests. <br />• City agrees to provide the UtiliWorks project team with online access, as well as <br />workspace for consultants while on -site. <br />• Work will be performed by UtiliWorks resources either on -site or off -site in the <br />completion of outlined deliverables. <br />• City will provide familiarization training of current customer service, billing services and <br />meter reading operations. <br />Task 1 - CIS Upgrade Project Management <br />Task 1.1- Contract Negotiations <br />UtiliWorks will provide guidance and support to City during contract negotiations with Systems <br />a Software, Inc. ("S&S") for the enQuesta CIS upgrade. Our experts will review and provide <br />editorial comments for the proposed vendor contract and SOW, determine whether the SOW <br />complies with City requirements and negotiate terms that are as favorable as possible to City. <br />UtiliWorks will work with City and SaS to: <br />1. Identify and document specific systems acceptance criteria <br />2. Identify and document any recommended training <br />3. Identify and document expected deliverables to be produced <br />4. Work to obtain the best possible price. UtiliWorks will actively participate in discussions <br />and negotiations with S&S on behalf of City. <br />UtiliWorks will work with City to develop the final vendor contract presentation to the City <br />Council and attend the City Council meeting to answer questions and provide clarification. <br />Deliverables: Council -Ready Vendor Contract (including system acceptance criteria), Council <br />Presentation Slide Deck <br />City of Santa Ana Page 1 3 <br />