60A - ISSUANCE OF DRAFT SOLID WASTE SERVICES

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of each month. Contractor shall have the methodology used to segregate the loads between jurisdictions approved in advance by the City. 4.16 Route Audit Once during the first year or at City request (but not more than once every three years), Contractor shall conduct an audit of its Collection routes in the City. City may use information from the audit to develop a request for proposals for a new service provider. City may instruct Contractor when to conduct the audit in order for the results to be available for use in preparation of a request for proposals or for other City uses. City may also instruct Contractor to conduct an audit at a time that would produce the most accurate Customer service information for a new service provider to use in establishing service with Customers. In setting these audit dates, City will establish due dates for Contractor providing routing and account information, and later, the report, to City. The route audit, at minimum, shall consist of an independent physical observation by Person(s) other than the route driver of each Customer in City. This Person(s) is to be approved in advance by City. The route audit information shall include, as a minimum, the following information for each account: For Residential Curbside Service Unit and Multi -Family Customers with Cart Service: • Route Number; • Truck Number; • Number and size of Carts by waste stream (Refuse, Recycling, Organics) • Cart condition; For Bin and Roll -Off Customers: • Route Number; • Truck Number; • Account Name; • Account Number; • Account Service Address; • Account Type (Residential, Commercial, Roll -Off); • Service Level per Contractor Billing system (Quantity, Size, Frequency, Waste Stream); March 9, 2020 77 City of Santa Ana - DRAFT 60A-166