60A - ISSUANCE OF DRAFT SOLID WASTE SERVICES

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2. 3. c) For each failure to correct and collect a missed service the same day if notified by noon, and by the next Collection if notified after noon:$100.00 per occurrence Collection Quality a) For each occurrence of failure to properly return empty Containers to avoid pedestrian or vehicular traffic impediments or to place Containers upright which exceeds ten (10) such occurrences annually: $50.00 per occurrence b) For each occurrence of excessive noise or discourteous behavior which exceed ten (10) occurrences annually: $100.00 per occurrence c) For each occurrence of Collecting Solid Waste during unauthorized hours which exceeds ten (10) such occurrences annually: $100.00 per occurrence d) For each occurrence of damage to private property which exceeds five (5) such occurrences annually: $100.00 per occurrence e) For each failure to clean up Solid Waste spilled from Solid Waste Containers within ninety (90) minutes that exceeds ten (10) such failures annually: $100.00 per occurrence Customer Responsiveness a) For each failure to initially respond to a Customer complaint within one (1) business day (excluding Saturday, Sunday and holidays listed in Section 4.7.1), and for each additional day in which the complaint is not addressed, which exceed five (5) annually: $50.00 per day b) For each failure to process Customer complaints as required by Article 5, which exceed five (5) annually: $50.00 per occurrence c) For each failure to respond to a written inquiry from the City's Solid Waste contract manager regarding service requests or requests for information within two (2) business days (excluding Saturday, Sunday and holidays listed in Section 4.7.1), and for each additional day in which the inquiry is not addressed, which exceed five (5) occurrences annually: $100 per occurrence March 9, 2020 60 126215 City of Santa Ana - DRAFT