60A - ISSUANCE OF DRAFT SOLID WASTE SERVICES

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4.17 SERVICE EXCEPTIONS; HAZARDOUS MATERIAL NOTIFICATIONS............................................................................ 78 4.18 CONTRACTOR/CITY MEETINGS............................................................................................................................... 79 ARTICLE5..............................................................................................................................................80 OTHERSERVICES................................................................................................................................................................80 5.1 SERVICES AND CUSTOMER BILLING........................................................................................................................ 80 5.1.1 Residential Curbside Service Unit Billing..................................................................................................... 80 5.1.2 Senior and Mobile Home Low Generator Rate............................................................................................. 80 5.1.3 Multi -Family and Commercial Cart Service, and Multi -Family and Commercial/Industrial Bin Services Billing 80 5.1.4 Roll -Off Billing..............................................................................................................................................81 5.1.5 Special Bin Services and Customer Service Requirements........................................................................... 81 5.1.6 Other Optional Services................................................................................................................................ 81 5.1.7 Review of Billings..........................................................................................................................................81 5.1.8 Suspension of Service Due to Non-Payment................................................................................................. 82 5.2 CUSTOMER SERVICE............................................................................................................................................... 82 5.2.1 Local Office...................................................................................................................................................82 5.2.2 Complaint Documentation ............................................................................................................................83 5.2.3 Resolution of Customer Complaints.............................................................................................................. 83 5.2.4 City Liaison................................................................................................................................................... 84 5.2.5 Route Supervisor........................................................................................................................................... 84 5.3 EDUCATIoNANDPUBLIcAwARENEss...................................................................................................................84 5.3.1 General..........................................................................................................................................................84 5.3.2 AB 341, AB 1826, and SB 1383 Implementation Plan.................................................................................. 85 5.3.3 Implementation and On -going Education Requirements.............................................................................. 86 5.3.4 Community Events......................................................................................................................................... 89 5.3.5 Media Relations............................................................................................................................................89 5.4 WASTE GENERATION/CHARACTERIZATION STUDIES.............................................................................................. 89 ARTICLE 6 COMPANY COMPENSATION AND RATES..............................................................90 6.1 GENERAL................................................................................................................................................................ 90 6.2 INITIAL RATES........................................................................................................................................................ 90 6.3 SCHEDULE OF FUTURE ADJUSTMENTs.................................................................................................................... 90 6.4 METHOD OF ADJUSTMENTS.................................................................................................................................... 91 6.4.1 General..........................................................................................................................................................91 6.4.2 Cost Component and Rate Adjustment Indexes............................................................................................. 91 6.4.3 Rate Adjustment Steps for Curbside Services and Bin Services.................................................................... 92 6.4.4 Rate AdjustmentforPermanent Roll -Off Box...............................................................................................93 6.4.5 Adjustment for Contractor's Monthly Compensation for Other Services ..................................................... 95 6.4.6 Rate Adjustment for Optional Construction and Demolition Roll -Off Box and Bin Services ....................... 95 6.5 EXTRAORDINARYADNSTMEmrs............................................................................................................................ 95 ARTICLE7..............................................................................................................................................97 REVIEW OF SERVICES AND PERFORMANCE.............................................................................................................97 7.1 PERFORMANCE HEARING........................................................................................................................................ 97 ARTICLE8..............................................................................................................................................99 RECORDS, REPORTS AND INFORMATION REQUIREMENTS .................................................................................99 8.1 GENERAL................................................................................................................................................................ 99 8.2 RECORDS................................................................................................................................................................ 99 8.2.1 General..........................................................................................................................................................99 8.2.2 Financial Records.......................................................................................................................................100 8.2.3 Solid Waste Records....................................................................................................................................100 8.2.4 CERCLA Defense Records ..........................................................................................................................101 8.2.5 Disposal Records........................................................................................................................................102 March 9, 2020 60 V 7 City of Santa Ana - DRAFT