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INSURANCE NOT REQUIRED q-2020-062 WORK MAY PROCEED Exhibit 1 CLERK OF COUNCIL �.'* kaokk Yr�IL N ADDENDUM MULTIYEAR SUPPORT COMMITMENT 0 N As it relates to the Component Systems specified herein, this Addendum is subject to the terms of the Software License C.)Agreement between Infor (US), Inc. ('Infor) and City of Santa Ana ('Licensee') with an effective date of 3/3/2008 (the'License N Agreement'). As it relates to Support for the Component Systems, this Addendum is subject to the applicable terms of the Q__ License Agreement (to the extent it concerns Support) or, if Support is subject to a separate Support Agreement related to the License Agreement, the terms of such Support Agreement (the'Support Agreement'). The License Agreement and related Support Agreement (if any) are referred to herein as the'Agreement'. All terms of the Agreement are incorporated herein by reference. Capitalized terms not defined in this Addendum are defined in the Agreement. In the event of a conflict, the terms of this Addendum control over the terms of the Agreement. In the event the capitalized terms in this Addendum differ from the terminology used in the Agreement, references herein to: 'Component Systems' means the software products that are being licensed (and may be referred to in the Agreement as Products, Software Products, Software, Programs or Licensed Programs):'Support' means Infor's current standard maintenance and Support services (and may be referred to in an Agreement as Maintenance and Support, Annual Support, Support Services, On -Going Support or One Point Support): 'Order Form' means a mutually agreed upon ordering document (and may be referred to in an Agreement as Schedule, Supplement or Supplemental Schedule): 'Annual Escalation Percentage Cap' means the maximum percentage increase in an annual Support Fee on an annual basis. In addition, based on the applicable Agreement, listed Component Systems herein owned by a third party may also be referred to in the Agreement as 'Additional Software' or'Third Party Software'. Effective Date of the Addendum: Date of Infor counter -signature I, Component Systems: Previously licensed Component Systems for which Licensee is purchasing Support. No delivery necessary The Component Systems for which the Licensee is purchasing support are fisted in Exhibit A. Support Level: Infor Xtreme ("XT") Support unless otherwise indicated. "XT' = Infor Essential (24X5)/ "XTP" = Infor Premium (24x7)/"XTE"= Infor Customer Success Plus program Level: Descriptions of the XT and XTP Support program can be found at can be found at ,atures.Ddf A description of the XTE / Customer Success Infor Support Assistant: If not already installed, Licensee agrees to promptly download and install Infor Support Assistant ("ISA"), a data collecting application that gathers relevant system and software information for use by Infor Support in its continuing effort to improve Support response and resolution times and to assist Infor with the provision of proactive Support. For purposes of clarification, ISA does not collect personal data, business transaction data, production data or authentication information, including passwords. II. Support Services Total Support Fee 709,397.59 US (Dollar) Annual Escalation Percentage Cap: For this Support Term, the Annual Escalation Percentage increase of 3 % is included in the annual payment amounts set forth below. Following this Support Term, the Annual Escalation Percentage cap shall be 6 % or the then -current year -over -year increase in the Consumer Price Index (CPI) whichever is the greater. Support Term:6/1/2020 ("Start date") to 5/31/2023 ("End date") Support Commitment: Page 1