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<br /> <br /> <br /> <br /> <br /> <br />d. Rent Determination Policies <br />Attendees did not have any specific comments or suggestions regarding <br />SAHA’s rent policy. However, they did express concern for the high utility bills <br />they pay, individual is a resident at Casa Pacifica (tenant pays all utility bills). <br /> <br />e. Operation and Management <br />Attendees feel that response time from staff is unsatisfactory, it takes staff a few <br />days to return phone calls. All stated that front desk staff is helpful. Overall <br />positive comments with regard to SAHA’s staff. <br /> <br />f. Grievance Procedures <br />Attendees are aware of procedure however no one in attendance has ever had <br />a need to appeal a decision. There wasn’t any personal knowledge form any <br />person in the group of the actual process. Attendees did not have any <br />comments in this category. <br /> <br />g. Housing Plus Program <br />Attendees were all 62 years of age and over, the group was not interested in <br />seeking full time employment. However, they did comment when waiting in the <br />lobby they have read the success stories and they enjoy them. <br /> <br />h. Progress in Meeting Mission and Goals <br />All in attendance agreed with the statement “SAHA is committed to its Mission <br />and Goals”. <br /> <br />i. Other Recommendations Not Listed Above <br />All in attendance wanted to give thanks and are grateful for the assistance they <br />receive form SAHA staff. <br />3-33