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15.3 Formal Process A. Second Step — Department Head Review The Department Head or his/her designated representative shall meet with the employee and/or the employee's designated representative within fifteen (15) working days after the grievance has been submitted to the Department Head. If the Union is filing the grievance itself, it may start the grievance procedure at this step, but must do so within the same time limit as provided for in Step One above. The Department Head, or his/her designated representative, shall review the grievance and may afftrrn, reverse or modify the disposition made at the First Step and shall deliver his/her answer to the employee and/or the employee's designated representative within ten (10) working days after said meeting. B. Third Step — City Manager Review If the grievance is not satisfactorily resolved at the Second Step, the employee and/or the employee's representative (or the Union itself) may submit the grievance in writing to the City Manager or his/her designated representative within thirty (30) calendar days of being informed of the disposition made at the Second Step. Failure of the grievant and/or his/her designated representative to take this action will constitute a waiver and bar to the grievance, and the grievance will be considered settled on the basis of the disposition made at the Second Step. The City Manager or his/her designated representative shall meet with the employee and/or the employee's designated representative (or the chosen union representative if filed by the Union itself) within fifteen (15) working days after submission of the grievance. The City Manager, or his/her designated representative, after careful review, may affirm, reverse, or modify the disposition made at the Second Step and his/her decision shall be delivered in writing, to the employee and/or the employee's designated representative within fifteen (15) working days after said meeting. A copy of the written grievance to the City Manager, or his/her duly authorized representative, and of the City Manager's or his/her representative's written decision, shall be maintained in the Human Resources Department. The decision of the City Manager shall be the final and binding administrative decision on behalf of the City. 15.4 Reservation of Rights After the procedures set forth in this article has been exhausted, the grievant, the Union, and the City shall have all rights and remedies to pursue said grievance under the law. 2019-2022 MOU City of Santa Ana & SEIU Part -Time Civil Service Employees Uni Pa e 57 n o �4-1 ,� ern 20C-60 211