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Balancing the Natural and Built Environment <br />January 7, 2020 <br />Rudy Rosas <br />Project Manager <br />City of Santa Ana <br />Santa Ana Public Works Agency <br />20 Civic Center Plaza <br />Santa Ana, CA 92701 <br />Subject: Water Resources Construction Management and Inspection Services — <br />RFP No. 19-118 <br />Dear Mr. Rosas <br />From our experience with numerous pubic agency on -call contracts, as well as the experience <br />of Psomas' Project/Contract Manager, Reuben Tolentino, this team understands the most <br />important attributes a consultant can offer the City are responsiveness, flexibility, and <br />understanding of technical issues. As an on -call consultant, we will act as an extension of your <br />staff, be good stewards of project dollars, and be sensitive to community concerns. When you <br />select the Psomas Team, you can expect the following benefits: <br />Responsiveness. Being responsive to an on -call task order request comes naturally to <br />Psomas. As a firm, we have more than 25 on -call public agency contracts. One of the <br />keys to successfully managing as -needed contracts is the commitment of the team's <br />leadership (Reuben Tolentino) to being responsive and meeting the City's response time <br />for task orders. We know that being responsive and delivering on promises is at the core <br />of on -call contract management, as well as the basis of good service. <br />• Flexibility. Demonstrating flexibility means being able to expand and contract to the <br />needs of the City on short notice. This can be difficult for many firms given they may not <br />have the resources to deliver these types of services, but not for Psomas. Many of the <br />staff listed in this proposal have demonstrated their flexibility in the past and are <br />committed to provide this level of service. <br />• Understanding the City of Santa Ana. We understand the City's goals for delivering <br />projects on time and within budget and believe Psomas is the right firm to deliver <br />innovative, timely, and cost-effective construction inspection services that will enhance <br />operations and improve quality of life. We are committed to delivering the highest quality <br />services while considering budget, schedule and community constraints. <br />Tli <br />Fax .c <br />www.Psomas.com <br />