NV5, INC - A-2020-076-01 - Laserfiche WebLink

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via mobile phone and email for easy access and continuous communication. Il�_1 �L•1�9�[�l_i i[�]PI As specified in the RFP, NV5 will use PROCORE software to maintain project files, and in addition, we offer our proprietary application which is a user- friendly, iPad application used by our inspectors to generate reports, including daily inspection photos. Our inspectors have all been issued an iPad device. The application guides our inspectors, step-by-step to complete and fill out appropriate sections of their daily reports. The application is specially designed to automatically populate weather and site conditions based on the device's GPS location. Drop -down menus for equipment and labor classifications also have been built into the application to assist inspectors in completing and fully accounting for their site observations. There is also a prompt feature that notifies the inspector when any portion of the report is not complete. Daily photos can be taken through the application and will automatically attach to the report. Basic, common information will be carried over from previous days' reports in order to save time filling out a new report each day on a jobsite. Once reports are uploaded, have been signed, and saved, a PDF version will automatically be uploaded to the NV5 server. A supervisor can approve and finalize the report and request corrections. This application is one of many ways we are working to get the most accurate and timely information to the City. CUSTOMER SERVICE AND PUBLIC OUTREACH Our first line of customer service comes from our inspectors. Our inspectors know the value of maintaining great relations with residents, business owners and anyone affected by a project, and they have proven to be a valuable resource in appeasing public concerns and resolving field issues. An effective and informative public outreach program that informs all affected residents, property owners and motorists about construction impacts and possible traffic delays is critical to the success of any project. If the City desires, NV5, as a part of its construction support services, can establish a 24-hour toll -free project hotline. We also can create a recorded message that includes project information and updates and gives callers the option to leave messages. All messages will be responded to within 24 hours. Other key elements of our public outreach program include: • Verbal and written notifications • Informational flyers about the project • Advanced written notices about upcoming work • Verbal communication follow-up to ease public concerns, enabling residents and business to prepare for any anticipated impacts We provided similar services to the City of Santa Monica, where we resurfaced a very busy and politically visible section of Montana Avenue. The resurfacing was performed at night to reduce impacts to the businesses, but there was still a major concern with noise impacts for the residential neighborhoods lining the side streets. Our construction inspection team worked closely with the City and the contractor to distribute information flyers to the adjacent residents as well as provide door-to-door services to speak with the residents to offer information and answer questions about the work. This approach kept the complaints to a minimum. Residents voiced their appreciation to the construction support team for providing advanced notification and information. �� yy os" -S by 4.3 • E' ppE ..��ES • yrco �