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Schedule H Part 2 <br />Software Support Years One (1) through Five (5) <br />Annual Licensed Software Support Cost (included in Software Subscription) <br />Annual Licensed Software Support includes telephone diagnostic service available during normal <br />company business hours (6:30 a.m. — 9:00 P.M. EST Monday - Friday) additionally with <br />emergency referrals from The Library Corporation's Operations Center to on -call personnel, 24 <br />hours per day, and 7 days per week. Library•Solution customers have access to The Library <br />Corporation's toll -free (800) telephone line. <br />Software support covers trouble -shooting of all software -related problems and provision of <br />updates to the latest version of the System Software. <br />First -year software support is included in software costs. <br />3. Software support fees include: <br />• Library -Solution Core ILS (as outlined in Schedule E) <br />Email Server License <br />• OPAC Enrichment <br />• OSA <br />• Serials <br />SIP Server <br />• Ongoing Authority Control <br />SCHEDULEI <br />City of Santa Ana <br />Page 18 <br />25B-20 <br />