Laserfiche WebLink
aVoe�e, <br />software <br />US Mountain Time Zone <br />o <br />24x7 Support and Monitoring for SaaS Customers <br />E <br />r? <br />E <br />a <br />C9 <br />E <br />co? <br />E <br />ra <br />m <br />E <br />amo <br />E <br />vai <br />E <br />oo <br />E <br />m <br />� <br />� <br />• Application Performance Reviews <br />x <br />x <br />• Database Performance Reviews <br />• Application Administration Assistance <br />x <br />x <br />• Scheduled Reports <br />x <br />• System health checks <br />x <br />• Performance tuning <br />• ProjectDox PaperlessNOW DB Tuning and re -indexing (periodic <br />• ProjectDox PapedessNOW configuration tuning and adjustments based <br />on any progressive performance growth requirements <br />• Routine cleanup of the Dl-cache folder <br />x <br />• Restart of ProjectDox PaperlessNOW services and/or Servers during <br />support or patches <br />• Online Support Tickets: Responding to application issues reported <br />x <br />x <br />• Software minor patch updates for Support related issues <br />x <br />• Software resolution to fix a technical reported issue <br />• Application support forsystem down issues for Standard Support customers <br />x <br />x <br />x <br />x <br />FX <br />until problem is resolved or a work around has been identified <br />Page 29 of 30 <br />