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(9) IN III WY61;yet ki III Evil ► W EXHIBITA SCOPE OF SERVICES The City of Santa Ana is seeking a professional and experienced entity to provide a qualified specialist who can oversee the daily operations of the Santa Ana Family Justice Center. Specific expected responsibilities include, but are not limited to the specifications outlined herein. DESCRIPTION An Operations Specialist (OS) is expected to be onsite at the SAFJC between 30 to 40 hours per work week, staffing the center Monday through Friday. The OS will be hired by the awarded entity and deployed by that entity to the SAFJC, to provide services to the City under the direction of the Santa Ana Police Department's Criminal Investigations Division Commander. The OS will be responsible for the Justice Center's consistent achievement of its mission and objectives as they pertain to the operation of the SAFJC. It is understood that the Subcontractor assigned to the SAFJC will have pre - approved days off, vacation time, training days, etc. It shall be the Contractor's responsibility to ensure 5 day per week coverage at the center and the RFP response should indicate how the proposer will ensure compliance with this need. The SAFJC is a collaboration of 17 service organizations that create a one -stop service center for survivors of domestic violence, sexual assault, child abuse, human trafficking, and elder abuse. This service model houses a multidisciplinary team of professionals under one roof to provide support and services, while promoting self-sufficiency and effectively breaking the cycle of violence. II. MINIMUM CONTRACTOR QUALIFICATIONS Contractor must possess the following minimum qualifications: A. Three (3) years of non-profit experience in community service, victim advocacy or social services. B. Familiarity with the Alliance for HOPE and the national Family Justice Center model. III. ESSENTIAL CONTRACTOR FUNCTIONS Contractor shall be responsible for, but not be limited to providing personnel capable of performing the following: A. Ensuring the mission and core values of the SAFJC are put into practice in every aspect of the center's operation. B. Maintaining strong relationships with both on -site and off -site community partners, interns and volunteers as well as a positive trauma -informed working environment. C. Developing and continuously improving appropriate systems, policies, protocols and procedures that create a trauma -informed coordinated service delivery model and support the effective victim -centered operation of the SAFJC (e.g. information handling and confidentiality). D. Working closely with experts in the field to implement best practices and guiding principles. RFP No. 20-036 SAFJC OPERATIONS SPECIALIST Page 17 of 32 25A-13