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THE LIBRARY CORPORATION, INC.
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THE LIBRARY CORPORATION, INC.
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Last modified
5/3/2022 12:03:17 PM
Creation date
6/15/2020 7:52:44 AM
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Contracts
Company Name
THE LIBRARY CORPORATION, INC.
Contract #
A-2020-100
Agency
PARKS, RECREATION, & COMMUNITY SERVICES
Council Approval Date
5/19/2020
Expiration Date
6/17/2023
Insurance Exp Date
5/8/2023
Destruction Year
0
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Schedule H Part 2 <br />Software Support Years One (1) through Five (5) <br />Annual Licensed Software Support Cost (included in Software Subscription) <br />Annual Licensed Software Support Includes telephone diagnostic service available during normal <br />company business hours (6:30 a.m, — 9:00 P.M. EST Monday - Friday) additionally with <br />emergency referrals from The Library Corporation's Operations Center to on -call personnel, 24 <br />hours per day, and 7 days per week. Library* Solution customers have access to The Library <br />Corporation's toll -free (800) telephone line. <br />2. Software support covers trouble -shooting of all software -related problems and provision of <br />updates to the latest version of the System Software. <br />First -year software support is included in software costs. <br />3. Software support fees include: <br />• Library- Solution Core ILS (as outlined in Schedule E) <br />• Email Server License <br />• OPAC Enrichment <br />• OSA <br />• Serials <br />• SIP Server <br />• Ongoing Authority Control <br />SCHEDULEI <br />City of Santa Ana <br />Page 18 <br />
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