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10 <br />City Manager’s Office <br />•Developed a new 5-year Strategic Plan <br />•Hired a Public Information Officer, a Public Works <br />Director and a Library Director <br />•Restored Library as a Department <br />•Reached Agreement with Rancho Santiago CCD <br />•Created Homeless Action Plan and COVID-19 <br />Crisis Communication Team <br />•Led the 150th Anniversary Celebration and the <br />Santa Ana Census Campaign <br />•Increased Communication Outreach 300% across <br />our social media outlets